ACCESSO Customer Support Specialist Salary in the United States

How much does a Customer Support Specialist make at companies like ACCESSO in the United States? The average salary for Customer Support Specialist at companies like ACCESSO in the United States is $39,990 as of June 27, 2024, but the range typically falls between $35,835 and $44,146. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Customer Support Specialist do at companies like ACCESSO?

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Customer Support Specialist, you will work as part of a team to support the daily needs for Passport's clients and their guests. As part of our accesso® Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more. An ideal candidate will have a passionate customer service professional with strong verbal and written communication skills. The ideal candidate will thrive in a collaborative, team environment and have outstanding general computer skills including Microsoft Word, Excel and Outlook. Being detail-oriented and organized, with the ability to prioritize tasks will be vital in this role. US work eligibility is required. 

  

Location: Lake Mary, Florida 

Reports to: Customer Support Manager 

Travel ✈️ Requirement: None 

 

What you'll be working on: 

  • Providing "white-glove" tier-2, end-user support through various phone systems with guest, client, and vendor interaction. 
  • Assisting with troubleshooting and diagnosing complex technical and customer/client service challenges. 
  • Processing and verifying reports while analyzing results with high attention to detail.
  • Coordinating customer/client needs daily with call center partners.
  • Printing, processing and shipping customer ticket orders for fulfillment. Logging as necessary for tracking purposes.
  • Maintain an accurate inventory of all ticket media and required stock. 

 

What you bring to the role: 

  • Exceptional organizational skills and the ability to prioritize tasks. 
  • Ability to thrive in a highly collaborative and team-oriented environment. 
  • Being passionate about your work… because we are about our product. 
  • Customer service and/or call center experience. 
  • You must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed. 

 

⭐️Bonus points if you have:  

  • AA degree or bachelor's degree in business, technology or a related field is a distinct advantage. 
  • Previous eCommerce and/or ticketing industry experience. 
     

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. 

 

Perks & Benefits:

  • Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
  • 4-week Paid Time Off for the first 3 years, with increasing accrual afterward – so you can go “OOO” and take that vacation you’ve been dreaming of 😎; 
  • 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
  • Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
  • Take advantage of our 6-week paid Parental Leave to focus on what matters most during significant family moments; 
  • Extend your care to your pets 🐾 with our group pet insurance options – because furry family members matter too! 
  • Choice of four medical insurance plans, including two employer-contributed HSA options and a $0 Teladoc copay. Your health, your choice; 
  • Benefit from employer-paid short & long-term disability and life insurance, as well as a matching 401K for a secure financial future; 
  • Gain unlimited access to Udemy for Business to support ongoing learning and career development; 
  • Prioritize mental well-being with resources like the Calm app, our robust EAP program, and Teledoc Mental Health services; 
  • Enjoy a flexible work schedule that aligns with your team’s schedule . 
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$35,835 Low Average $39,990 High $44,146

Understand the total compensation opportunity for Customer Support Specialist at companies like ACCESSO, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$35,835
$44,146
$39,990
The chart shows total cash compensation for the ACCESSO Customer Support Specialist in the United States, which includes base, and annual incentives can vary anywhere from $35,835 to $44,146 with an average total cash compensation of $39,990. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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