ACCO BRANDS CORP Customer Care Rep 3 Salary in the United States

How much does a Customer Care Rep 3 make at companies like ACCO BRANDS CORP in the United States? The average salary for Customer Care Rep 3 at companies like ACCO BRANDS CORP in the United States is $75,667 as of April 24, 2024, but the range typically falls between $56,250 and $95,083. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ACCO BRANDS CORP

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What does a Customer Care Rep 3 do at companies like ACCO BRANDS CORP?

Achieve. Create. Collaborate. Organize.

Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

 

 

Principle Duties, Responsibilities, and Authority

  • Handle incoming and/or outgoing customer calls and build positive relationship with customers to enhance the image of the company
  • Enter orders and order types with accuracy, expedience and proficiency within the company standard when applicable
  • Complete all assignments within established time frames or as set forth by company standard
  • Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
  • Maintain current customer profiles, databases, and systems linking to customer facing information to assure customer satisfaction and information sharing
  • Follow company policy and departmental procedures, answer customers inquiries and resolve problem in an accurate, timely, professional manner
  • Stay current with the current promotional programs and new products, effectively informing customers on such promotion programs/ new products
  • Engage and guide with new/potential customers, identify customers’ need and provide suggestion to customers to upgrade products or to purchase new products
  • Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
  • Maintain and manage the entire process of Key requests
  • Responsible for overseeing the processing and implementation of orders, applications and forms submitted by customers)
  • Upsell products to customers when providing solutions via phone
  • Achieve individual, department and company goals
  • Refer potential customers to respective account managers

 

Minimum Requirements: Knowledge, Skills, Abilities:

  • High school diploma or GED required/ Associate degree graduate is highly preferred
  • 2+ Sales experiences /3+ years Customer Service Call Center experience or comparable experience required
  • Ability to work in a team environment (multiple people working towards same/similar goal) required
  • Experiences of Salesforce is highly preferred
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
  • Resourceful and strong ability to work independently, ability to effectively research and identify solutions with training materials/ company policies and procedure
  • Goal oriented and able to meet the changing needs of the business
  • Must have a strong phone presence and interpersonal skills dealing with customers
  • Excellent time management, multitasking and prioritization skills
  • Strong verbal skills and written communication skills required
  • Demonstrate professionalism and dependability required
  • Ability to multi-task and prioritize work required
  • Working knowledge of user systems Oracle and SAP preferred

 

 

About Us

 

  • You know our brands. You love our brands. You just may not know they are ours.
  • If you have touched a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of nearly $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.  We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.
  • Apply and build your future with ACCO Brands.
  • More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.

 

$56,250 Low Average $75,667 High $95,083

Understand the total compensation opportunity for Customer Care Rep 3 at companies like ACCO BRANDS CORP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$56,250
$95,083
$75,667
The chart shows total cash compensation for the ACCO BRANDS CORP Customer Care Rep 3 in the United States, which includes base, and annual incentives can vary anywhere from $56,250 to $95,083 with an average total cash compensation of $75,667. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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