ACCO BRANDS CORP Customer Service SME D2C Salary in the United States

How much does a Customer Service SME D2C make at companies like ACCO BRANDS CORP in the United States? The average salary for Customer Service SME D2C at companies like ACCO BRANDS CORP in the United States is $32,002 as of June 27, 2024, but the range typically falls between $28,655 and $35,348. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Customer Service SME D2C do at companies like ACCO BRANDS CORP?

Principle Duties, Responsibilities, and Authority

  • Handle incoming and/or outgoing customer calls with expedience and proficiency within the company standard when applicable
  • Enter orders and order types with accuracy, expedience and proficiency within the company standard when applicable
  • Complete all assignments within established time frames or as set forth by company standard
  • Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
  • Maintain current customer profiles, databases, and systems linking to customer facing information to assure customer satisfaction and information sharing
  • Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
  • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
  • Participate on cross-functional project teams for process improvements or system enhancements
  • Motivate and develop employees while resolving conflict with diplomacy and tact
  • Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
  • Meet or exceed individual, department and company goals

 

Minimum Requirements: Knowledge, Skills, Abilities:

  • High school diploma or GED required
  • 2+ years Customer Service Call Center experience or comparable experience required
  • 1+ years of supervising/leading other people required
  • Ability to work in a team environment (multiple people working towards same/similar goal) required
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
  • Strong verbal skills and written communication skills required
  • Demonstrate professionalism and dependability required
  • Ability to multi-task and prioritize work required
  • Some analytical ability to solve complex problems preferred
  • Ability to work independently and with little supervision preferred
  • Working knowledge of user systems Oracle and SAP preferred

 

$28,655 Low Average $32,002 High $35,348

Understand the total compensation opportunity for Customer Service SME D2C at companies like ACCO BRANDS CORP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$28,655
$35,348
$32,002
The chart shows total cash compensation for the ACCO BRANDS CORP Customer Service SME D2C in the United States, which includes base, and annual incentives can vary anywhere from $28,655 to $35,348 with an average total cash compensation of $32,002. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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