ACLARA Call Center Trainer - Herndon, VA Salary in the United States

How much does a Call Center Trainer - Herndon, VA make at companies like ACLARA in the United States? The average salary for Call Center Trainer - Herndon, VA at companies like ACLARA in the United States is $119,944 as of February 27, 2023, but the range typically falls between $108,051 and $131,837. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Call Center Trainer - Herndon, VA do at companies like ACLARA?

We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

We offer competitive benefits such as medical, dental, and vision care, 401k, vacation, holiday & personal time, and we are committed to diversity and to our veterans.


Aclara is seeking a Call Center Trainer to maximizes the call center representative’s effectiveness by ensuring representatives have thorough knowledge of policies and procedures of all services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience to our client and/or customer base.

Job Duties:

  • Plans, conducts, coordinates and implements a comprehensive training program for staff.
  • Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
  • Prepares new representatives by conducting orientation and customer service processes; developing individual coaching plans; providing resources and assistance; and ongoing training.
  • Determines training needs by observing team performance, quality assurance; CSAT/DSAT customer experience results reports; conferring with management.
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  • Updates job knowledge
  • Engages in all aspect of process improvement, group and individual call observation, quality calibration and mentoring activities.
  • Prepares and analyzes internal and external quality reports for management staff review.


Qualifications Required

  • Must be able to work in the Herndon, VA Office
  • Bachelor’s Degree in business or related field.
  • 3 years of customer service leadership experience.
  • Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff.
  • Operational knowledge of MS Office: Excel, Word and PowerPoint.
  • Ability to develop training and methodology programs that is customized to each projects goals
  • Ability to problem solve
  • Strong analytical and decision-making skills.
  • Self-development skills.
  • Ability to handle multiple projects and prioritize.
$108,051 Low Average $119,944 High $131,837

Understand the total compensation opportunity for Call Center Trainer - Herndon, VA at companies like ACLARA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ACLARA Call Center Trainer - Herndon, VA in the United States, which includes base, and annual incentives can vary anywhere from $108,051 to $131,837 with an average total cash compensation of $119,944. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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