ACLARA Manager of Client Relationships Salary in the United States

How much does a Manager of Client Relationships make at companies like ACLARA in the United States? The average salary for Manager of Client Relationships at companies like ACLARA in the United States is $105,058 as of June 27, 2024, but the range typically falls between $85,700 and $124,415. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About ACLARA

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What does a Manager of Client Relationships do at companies like ACLARA?

We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

We offer competitive benefits such as medical, dental, and vision care, flex spending, 401k, tuition reimbursement, vacation, holiday & personal time, and we are committed to diversity and to our veterans.

 

The Manager, Client Relationships is responsible for direct management of the Client Relationships Team, whose main responsibilities include day-to-day management of existing customers, up-selling/cross selling to existing customers, and prospecting for new customers.  Key responsibilities for the manager also include developing strategies/processes/tools to ensure the Team meets company objectives, developing appropriate KPI’s/reports to measure success, and effectively communicating Team activities and results to a wide range of Aclara personnel, including Executive Management. 

 

Essential Functions:

  • Manage the Client Relationship Team as assigned, which includes recruiting/hiring, training, coaching, and developing members of the team.
  • Ensure Team's success against individual and company objectives by developing appropriate strategies, providing clear direction/priorities, the appropriate tools, and monitoring/reporting of progress back to the individual and team.
  • Develop Team and individual KPI’s. Develop reports/dashboards to communicate activities and results to a wide audience.  Multiple levels of reporting will be required based on the audience or activity (i.e. specific campaigns).  Perform Monthly updates to Executive Management.
  • Maximize customer adoption and growth of Aclara products to include up-selling/cross-selling, system upgrades, and maintenance.
  • Visit identified key customers on an as-needed basis.
  • Work cohesively with outside Sales Directors, Customer Service, Order Entry, Product Management and Channel Partners to ensure customer needs are being met.
  • Work closely with the Product Team and other Aclara organizations to design and execute individual sales campaigns which the Team. This includes performance of sales activities and data capture and reporting on campaign results.  
  • Approve expense reports, time off, and travel for Team Members.
  • Perform regular employee reviews to discuss performance against objectives, fine tune strategies and priorities, and provide feedback/coaching to address any performance shortfalls.
  • Develop strategies, objectives, processes, and the appropriate tools for new customer prospecting by the Team. Identify new opportunities, open opportunities into Salesforce, and communicate/assist the outside Sales Director on follow-up. 
  • Develop and execute strategy for capturing key customer data for all existing customers and non-customers contacted during prospecting activities. Enter and maintain this data in Salesforce 
  • Coordinate any required customer purchase and maintenance quotations with assigned internal Aclara resources.
  • Coordinate the efforts of Aclara staff members in support of customer issue resolution.  Ensure that customer issues are driven to resolution in a timely manner to meet customer expectations.
  • Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

 

Knowledge/Skills/Abilities:

Required:

  • Bachelor’s degree in Business or a related field.
  • 3+ years of inside sales/ client relationship managerial experience in a fast-paced environment.
  • Excels in the skills and ability to prospect viable customers.
  • Demonstrated commitment to customer satisfaction.
  • Excellent communication and facilitation skills.
  • Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.

Preferred:

  • Previous experience in the Electric, Water, or Gas Utility industry.
  • Knowledge of electric, gas, and water products.
  • Proficient use of Salesforce.com.

 

Physical Demands:

  • Must be able to travel up to 20% of the time to visit customers via land and/or air.
$85,700 Low Average $105,058 High $124,415

Understand the total compensation opportunity for Manager of Client Relationships at companies like ACLARA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$85,700
$124,415
$105,058
The chart shows total cash compensation for the ACLARA Manager of Client Relationships in the United States, which includes base, and annual incentives can vary anywhere from $85,700 to $124,415 with an average total cash compensation of $105,058. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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