APPIAN CORP Assistant Vice President, Customer Success Operations Salary in the United States

How much does a Assistant Vice President, Customer Success Operations make at companies like APPIAN CORP in the United States? The average salary for Assistant Vice President, Customer Success Operations at companies like APPIAN CORP in the United States is $114,498 as of October 29, 2021, but the range typically falls between $98,414 and $130,582. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities


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What does a Assistant Vice President, Customer Success Operations do at companies like APPIAN CORP?

Assistant Vice President - Customer Success Operations

Appian seeks an AVP of Operations to join our Customer Success leadership team. This role will have operational responsibility for the full breadth of our Customer Success business including revenue and cost forecasting, people operations, systems and analytics. This high impact, high visibility role reports to Appian’s Chief Customer Officer.

Responsibilities and Ownership

  • Ensure Appian’s Customer Success team has the tools, processes and communication channels necessary to optimize operations
  • Own all aspects of Customer Success operations including managing P/L through thorough and accurate analysis of bookings, revenue and utilization
  • Manager, coach and mentor a global team of Customer Success Operations professionals
  • Operate as a servant leader, actively seeking insights at all levels of the organization (Finance, Sales, Customer Success VPs, and Consultants) to identify opportunities for operational improvement
  • Accelerate and improvement organization-wide change in close collaboration with the Chief Customer Officer
  • Serve as an operational expert and advisor to the Chief Customer Officer, C-suite and, as appropriate, Appian’s Board of Directors
  • Collaborate with HR and Recruiting groups to understand external talent markets, related labor costs, and internal compensation models
  • Own the process of onboarding and managing external Appian business partners conducting Customer Success activities on Appian’s behalf

Required Skills and Experience


  • 10+ years professional experience in business modeling, financial planning and analysis (FP&A) at a global scale
  • 5+ years experience in an operational leadership role within a management consulting, technical delivery, or customer success organizations
  • Experience as a people manager, building and managing teams of successful operational professionals
  • Demonstrated ability to communicate with and influence C-level executives through verbal presentations and accurate, compelling data analysis
  • Proven ability to manage successful P&L for scaled consulting or customer success organizations
  • Impeccable attention to detail
  • Unwavering commitment to disciplined, consistent operational tools, process and execution
  • Experience with public companies, Federal contracting, and/or SaaS/PaaS/IaaS product companies are preferred
  • Expected technical proficiencies include but are not limited to Agile/Scrum project management practices, mastery of business intelligence tools like Tableau, and expert Excel / Google Sheets abilities

About Us:

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. We have built Appian by grounding ourselves in value and in respect, which requires allowing employees to define themselves and their potential. As a result, we are proud to have earned the #1 position on The Washington Post’s “Top Workplaces 2018” list in the Large Employer category.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. 


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$98,414 Low Average $114,498 High $130,582

Understand the total compensation opportunity for Assistant Vice President, Customer Success Operations at companies like APPIAN CORP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the APPIAN CORP Assistant Vice President, Customer Success Operations in the United States, which includes base, and annual incentives can vary anywhere from $98,414 to $130,582 with an average total cash compensation of $114,498. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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