APPIAN CORP Assistant Vice President, Customer Success Operations Salary in the United States

How much does a Assistant Vice President, Customer Success Operations make at companies like APPIAN CORP in the United States? The average salary for Assistant Vice President, Customer Success Operations at companies like APPIAN CORP in the United States is $114,498 as of October 29, 2021, but the range typically falls between $98,414 and $130,582. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About APPIAN CORP

Browse other Companies in the Business Services Industry

What does a Assistant Vice President, Customer Success Operations do at companies like APPIAN CORP?

Assistant Vice President - Customer Success Operations

Appian seeks an AVP of Operations to join our Customer Success leadership team. This role will have operational responsibility for the full breadth of our Customer Success business including revenue and cost forecasting, people operations, systems and analytics. This high impact, high visibility role reports to Appian’s Chief Customer Officer.

Responsibilities and Ownership

  • Ensure Appian’s Customer Success team has the tools, processes and communication channels necessary to optimize operations
  • Own all aspects of Customer Success operations including managing P/L through thorough and accurate analysis of bookings, revenue and utilization
  • Manager, coach and mentor a global team of Customer Success Operations professionals
  • Operate as a servant leader, actively seeking insights at all levels of the organization (Finance, Sales, Customer Success VPs, and Consultants) to identify opportunities for operational improvement
  • Accelerate and improvement organization-wide change in close collaboration with the Chief Customer Officer
  • Serve as an operational expert and advisor to the Chief Customer Officer, C-suite and, as appropriate, Appian’s Board of Directors
  • Collaborate with HR and Recruiting groups to understand external talent markets, related labor costs, and internal compensation models
  • Own the process of onboarding and managing external Appian business partners conducting Customer Success activities on Appian’s behalf

Required Skills and Experience

 

  • 10+ years professional experience in business modeling, financial planning and analysis (FP&A) at a global scale
  • 5+ years experience in an operational leadership role within a management consulting, technical delivery, or customer success organizations
  • Experience as a people manager, building and managing teams of successful operational professionals
  • Demonstrated ability to communicate with and influence C-level executives through verbal presentations and accurate, compelling data analysis
  • Proven ability to manage successful P&L for scaled consulting or customer success organizations
  • Impeccable attention to detail
  • Unwavering commitment to disciplined, consistent operational tools, process and execution
  • Experience with public companies, Federal contracting, and/or SaaS/PaaS/IaaS product companies are preferred
  • Expected technical proficiencies include but are not limited to Agile/Scrum project management practices, mastery of business intelligence tools like Tableau, and expert Excel / Google Sheets abilities

About Us:

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. We have built Appian by grounding ourselves in value and in respect, which requires allowing employees to define themselves and their potential. As a result, we are proud to have earned the #1 position on The Washington Post’s “Top Workplaces 2018” list in the Large Employer category.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. 

#LI-BG1

Check out Assistant Vice President, Customer Success Operations jobs in Virginia

Regional VP - Channel Sales

Lumen - Arlington, VA

VP, Business Development - Energy Storage

Summit Ridge Energy - Arlington, VA

Vice President of Operations

Meridian Bird Removal - Christiansburg, VA

$98,414 Low Average $114,498 High $130,582

Understand the total compensation opportunity for Assistant Vice President, Customer Success Operations at companies like APPIAN CORP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$98,414
$130,582
$114,498
The chart shows total cash compensation for the APPIAN CORP Assistant Vice President, Customer Success Operations in the United States, which includes base, and annual incentives can vary anywhere from $98,414 to $130,582 with an average total cash compensation of $114,498. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for APPIAN CORP Assistant Vice President, Customer Success Operations
NetCentrics Corporation - Herndon , VA
... customer needs; leverage capabilities and insight on existing work; assist with the teaming with ... service centers including proposal operations, pricing and contracts, as well as other ...
ZipRecruiter - 40 days ago
& Requirements Interim Vice President- Revenue Cycle Integration in Virginia StartDate: ASAP Serve as ... Create well documented processes and establish transition plan for all revenue cycle operations
B.E. Smith - 8 days ago
THE VIRGINIA ECONOMIC DEVELOPMENT PARTNERSHIP - Richmond , VA
Assistant Vice President - Economic Competitiveness Richmond, VA Virginia Economic Development ... and operational planning for VEDP as a whole. For more than two decades, VEDP has served as ...
Recruitology - 18 days ago
Synalloy Metals - Danville , VA
... operations, and strategy and ensures its alignment with company's business strategy and the ... business success. As a member of the Executive leadership team, the VPIT participates in and ...
LinkedIn - 7 days ago
BlueTeam - Virginia Beach , VA
... customer relationships, project management and administration. The Regional Vice President of ... Strong business development experience with a proven track record of success * Ability to ...
LinkedIn - 50 days ago
Biller Genie - Richmond , VA
The Biller Genie team is looking for a VP/SVP of Product Marketing to join our team. In this role ... Provide input and strategy into product roadmap, strategy, and pricing based on market and customer ...
LinkedIn - 7 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst