ARCHITECTURAL CERAMICS Commercial - Inside Sales Order Facilitator Salary in the United States

Description

JOB DUTIES

• Sell Tile!

Daily

• Create Sample Orders and Sales Quotes accurately and timely as requested by the Outside Sales Representative, client, or management

• When new website launches verify online sample orders are accurate and proper quote is provided

• Provide OSR & SDR with updated information based on incoming online sample orders

• Communicate regularly with the Sample Department to ensure we meet all client expectations with product and sample Need Date

• Provide Budget Pricing to designers, as needed 

• Complete stock checks on material to confirm orders arrive to our clients per their Need Date

• Register jobs with the manufacturers to avoid lost sales to competitors 

• Calculate custom freight for all orders via CH Robinson

• Ensure all documentation is provided and proper payment taken for all Sales Orders

• Audit all Quotes for errors and necessary accurate information before converting Quotes to Sales Orders

• Manage and track Sales Orders, working with Customer Service as needed to provide post-sale support to our clients

• Confirm each Opportunity has an appropriate next action item, assigned to appropriate party 

• Move projects forward in the sales process through relationship building and creating a sense of urgency when appropriate 

• Help client’s via phone, email, in-person and sometimes virtual with any tile needs they have

• At the end of each client interaction, sincerely thank them for working with us on their project

• Clearly explain sales process to clients, providing the appropriate customer service representative’s contact information when needed

• Act on behalf of the Department’s salespeople when they are outside of the office and clearly communicate messages to them by the end of the day

• Respond to both internal and external clients who phone or e-mail in a timely manner

• Arrive on time prepared to participate in the team’s daily huddle

Weekly

• Audit the Open Sample Order Report, reviewing any open items and following up with client and / or Sample Department as needed, ensuring client expectations are met

Annual

• Attend local events hosted by appropriate industry organizations, such as ASID, AIA, and NEWH, as requested by management for networking and professional growth

• Search for opportunities for professional development related to your role or the industry, seek approval from management to use your yearly allowance

• Complete the self-review process with the manager

• Attend company-wide inventory count, as needed

• Attend all mandatory company meetings as published on the yearly calendar 

Salesforce

• Create all necessary records in Salesforce, including but not limited to Accounts, Contacts, and Opportunities

• Regularly do a maintenance check of all records in Salesforce, looking for any revisions needed to addresses, emails, contacts, etc

• Create accurate Quotes and Sales Orders, per company policy

• Ensure all client phone calls and emails are logged throughout the day

• Update the SFDC Open Opportunities with all incoming information from salespeople, clients, etc 

• Create Follow-Up tasks on each Opportunity in Salesforce, either for yourself or another member of your team, whichever is most appropriate 

• Create Events on Accounts and Opportunities on behalf of the Outside Sales Representative

• Ensure that all data entered is clean and accurate, revising Salesforce records as needed.  This includes but not limited to Accounts, Contacts, and Opportunities 

Other Duties

• Attend all vendor and product training

• Add to and maintain relevant product knowledge 

• Be familiar with all materials stocked by the company and available in the Sample Department

• Attend industry events, such as networking and tradeshows, as they are available 

• Maintain the appearance of the office by keeping a clean, organized workspace

REPORTS GENERATED & FREQUENCY OF USE

• Open Sample Order Report, generated each day and delivered to you via email 

• New Quotes Created Today Report, generated each day and delivered to you via email 

• Daily Sales Report, generated each day and delivered to you via email 

KEY PERFORMANCE INDICATORS

• Outside Sales staff meeting or exceeding Monthly Sales Goals as provided on the Daily Sales Report

• Maintains a positive and inviting attitude with clients and co-workers

• All data entered into Salesforce and information recorded accurately 

• Daily Huddles are taking place per company guidelines 

• Develops a rapport with major accounts

• Phones answered in a timely manner 

• Proper phone etiquette followed

• Voicemails and emails returned within company guidelines 

• Positive reviews on Social Media 

• Daily attendance records meet or exceed company policy 

Requirements

CORE COMPETENCIES

• Excellent verbal and communication skills

• High level of integrity and work ethic

• Strong knowledge of sales principles, methods, practices, and techniques

• Excellent listening skills

• Ability to critically analyze situations and discern solutions

• Ability to self-manage, self-motivate, and multitask

• Excellent time management skills, including the ability to prioritize effectively

• Keen attention to detail

• Excellent organizational skills

• Ability to maintain a positive working relationship with clients and co-workers 

• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call

• Industry knowledge (Commercial sales and the bidding process a plus)

• Product knowledge 

• Working knowledge of computer systems (CRM and / or Salesforce experience a plus)

• Types 50 words a minute

• Be able to carry 30 pounds of tile by hand and dolly