BEARD EQUIPMENT COMPANY Service Administrator Salary in the United States

Job Description: Service Administrator

Classification
Hourly/Non-Exempt

Reports to
Service Manager

Summary/Objective

The Service Administrator is responsible for maintaining accurate and on time reports and records relative to the service department’s operation and supporting the Service Manager and service department employees while exceeding customer expectations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain the repair order process as directed by the Service Manager and/or Shop Foreman from opening to completion.
2. Prepare work orders for central warranty processor, including computation of charges, submission and follow-up.
3. Maintain service department files and records including service employee’s timecards.
4. Answer internal and external phone calls promptly and professionally.
5. Communicate repair status with customers daily.
6. Update customer profiles using equipment, hours, or other information from the customer work orders.
7. Maintain positive and professional working relationships with coworkers, management, and vendors with a constant commitment to teamwork and exemplary customer service.
8. Perform all other duties as assigned by management in a professional and efficient manner.
9. Follow all safety rules and regulations and adhere to all policies and procedures as specified in company manuals and the employee handbook.

1. Participate in all company driven communication efforts including department meetings, electronic communications (email and text) and other related efforts.
2. Proactively seek and participate in available company sponsored training to develop skills and knowledge.
3. Maintain prompt and regular attendance according to department and company policies.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting but occasionally might be required to enter the service shop.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to sit and use hands for fine manipulation. The employee is frequently required to stand and lift/carry up to 10 lbs. The employee is occasionally required to walk, drive, bend, stoop, push/pull, reach above and lift/carry up to 50 lbs. Specific vision abilities required by this job include close, distance and color vision. While performing the duties of this job, the employee is regularly required to talk or hear at moderate noise levels.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m.

Travel

Little to no travel is expected for this position.

Job Requirements

Excellent customer service skills

Three or more years of administration experience preferred

High school diploma or GED equivalent

Strong computer and organizational skills

Excellent oral and written communication skills

General understanding of mechanical/technical terms preferred

Basic understanding of financial principles related to service department operations

Knowledge of service process and procedures preferred