BUILDING SERVICES OF AMERICA Account Manager Salary in the United States

Description

Function of Position:

Direct responsibility for understanding all terms and agreements for each account (staffing, hours, supplies, working conditions, benefits, wages), and the successful management of the janitorial operation for large project location.

Duties of Position:

• Manage day-to-day staffing assignments for the day and/or evening shifts.
• Ensure proper procedures are being followed and enforced at location.
• Process paperwork for contract work as requested by the customer and function as the primary contact for all customer requests and complaints.
• Develop long range plans, area objectives and goals for account.
• Conduct weekly and monthly inspections with customer to ensure buildings meet customer standards. Provide suggestions for improvement as necessary.
• Provide technical problem solving expertise; advising on procedures and best methods to accomplish goals.
• Resolve customer complaints and advise on procedures.
• Develop, manage, and monitor account budget. Generate and submit reports to corporate office.
• Monitor equipment, cleaning supplies, and uniforms.
• Maintain inventory levels and reconcile with monthly budgets. Submit packing slips for all ordered supplies and monthly inventory reports to corporate office.
• Develop new business contacts and customer relations. Implement sales programs and strategies designed to increase revenue.
• Review payroll time sheets and hours to ensure compliance with contract agreement regarding staffing needs, total hours, and total payroll.
• Implement new hire process including all necessary paperwork and payroll data. Process and review paperwork for new applicants to ensure all documentation is complete.
• Perform progressive discipline reports with employees as needed and submit completed report to the corporate office. Administer disciplinary actions as necessary.
• Responsible for training and development of employees.
• Conduct staff meetings with operations personnel and discuss operation issues, new practices, updates to current procedures, and any other operations-related topics.
• Ensure compliance with safety and OSHA regulations and other local, state, and federal government regulations.
• Maintain and/or replace equipment as necessary.
• Other related duties as assigned.​

Qualifications

Education:

Required: High school diploma or GED equivalent.

Preferred: Bachelor’s Degree in Management or a related field preferred.

EXPERIENCE:

Required: Four years experience in custodial management. Strong communication and organizational skills. Proficiency in written and spoken English.

Preferred: More than four years experience in custodial management. Bilingual a plus.

Or equivalent combination of education and experience.

SOFTWARE / HARDWARE / EQUIPMENT USED:

Proficiency with personal computers and Microsoft Office software (Word, Excel, Outlook), printer’s calculators, copiers and telephones. Knowledge of equipment related to janitorial operations.

WORKING CONDITIONS:

Regularly requires the ability to stand and walk. Occasionally required to climb and stoop. Frequently required to lift and/or move up to 75 pounds. Ability to drive to off-site locations. Background check required for this position.

ACCESS TO SENSITIVE DOCUMENTS / INFORMATION

This position does have access to confidential information including but not limited to payroll records, employee files, and workers compensation files which often includes personal and medical information. As outlined by company policy and procedure, this position has access to company funds for the purpose of purchasing supplies and equipment for project locations.