CAMPMINDER Client Success Manager Salary in the United States

Client Success Manager 

How to apply: https://campminder.com/company/

Ideal start timeline: May 1st, 2023

Compensation: The starting salary for this role is $57,000-62,000 plus eligibility to participate in our Annual Bonus Program. This position is a salaried, exempt position. 

Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.

Why you should join our incredible Client Success team at Campminder: 

• We provide awesome software onboarding, training, and support for our summer camp clients.
• It’s rewarding to know we are enabling meaningful outdoor experiences for thousands of campers.
• Our work is fast paced and you are always learning something new. 
• With an incredibly supportive team, you’ll know who to ask or where to look when you come across something new.
• Your colleagues are smart, collaborative, caring, and fun.
• We’ve been listed on Outside Magazine’s 50 Best Places to Work for 6 consecutive years for our values-led culture and employee experience.

Campminder: 

We believe in the transformational power of summer camp. So we built a tool that helps leaders run every camp like they’re changing the world. Because to us, they are. This is the most powerful and fully-featured camp management solution available, produced by a team that’s as fearless as we are skilled. Campminder goes beyond high-tech tools and an intuitive interface. Our teams work with you to build the best possible versions of your summer camps, both in purpose, and practice. Founded in 2001, we’re a stable and growing company that’s excited about what’s ahead for our employees and clients! 

About the Role: 

Our camp clients have dedicated their lives to giving children of all ages the summer of a lifetime, and we are fortunate to serve them. In this role, you’ll be partnering with these camps to help them get the most out of their relationship with Campminder. This starts with enabling maximum value from the platform, as well as helping camps improve their internal processes, reach business goals, and, ultimately, spend more time creating a great experience for campers.

The responsibilities of this role vary by season, reflecting the rhythm of our clients’ work. From September through March, you’ll work closely with Implementation Success Managers to onboard new clients, while the rest of the year you’ll help ensure clients’ ongoing success and manage relationships with them to keep them engaged and on board.

In this role you will:

• Own the full life cycle client relationship. From the completion of onboarding for a brand new camp to coaching on camping best practices (we’ll train you on this), you’ll be responsible for all major steps in the client life cycle. Each step is guided by Campminder’s core values and our commitment to world-class service.
• Act as the voice of the customer. Through tracking of key data points and gathering customer feedback, the CSM team is responsible for representing  our clients to internal stakeholders, ensuring product decisions are made in their best interest.
• Maximize utilization. CSMs seek to understand the “why” behind camps’ business goals and encourage the use of applicable features and best practices. You’ll proactively explore data to provide actionable insights to your clients.
• Own client satisfaction and retention. Each CSM is responsible for a portfolio of 125 - 200 clients, cultivating positive relationships, and mitigating the risk of cancellations or downgrades. You’ll actively seek opportunities to strengthen these relationships.
• Manage account enablement and maintenance. Working closely with other client-facing teams, CSMs are responsible for setting up client accounts and managing any significant changes during a client’s lifecycle. This includes add-ons, requests, activating new services, and payment processing.

A successful candidate will have: 

• The ability to communicate masterfully with internal and external stakeholders, from camp counselors to CEOs.  You put careful thought into your emails, phone calls, and face-to-face conversations, presenting information in a way that is polished, tactful, and clear.  
• Proven organizational skills. This means being able to quickly prioritize tasks, stay on top of your to-dos and remain true to your deadlines even in the busiest season.
• A huge heart for the community and clients we serve. You’ll strive to understand each camp’s unique mission, and how we can positively impact that mission.  You’ll apply your background knowledge in camps and/or software to understand their needs and make suggestions. 
• The ability to build positive relationships with clients and colleagues.  Not only do you strive to quickly build a meaningful foundation with others, you enjoy finding ways to make their work/life easier and more enjoyable! 
• Make data-driven decisions.  You’ll analyze client data and feedback to make a case for positive change to the platform, processes, and the future of client success.
• Customer Success Evangelist. You want a career in the field of customer experience and are an active member of the Customer Success community.

And bonus points for any of the following: 

• Previous experience juggling a portfolio of clients
• Familiarity with SalesForce, Rally, Wootric, TaskRay, ClientSuccess or ability to quickly learn 
• User experience with Campminder, other registration softwares, or similar small business platforms
• Technical support or CSM experience in the SaaS (Software as a Service) industry
• General understanding of needs and operations in the outdoor education, camps, or event management industries.
• Experience creating, managing, and delivering complex projects
• Having attended conferences as a speaker, facilitator or vendor

A few of the benefits we are proud to offer: 

• Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
• Ability to choose where you work - remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of fully-paid parental leave for all eligible new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!) 
• $600/year wellness allowance

We encourage individuals of all backgrounds to apply:  

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you!

We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company's HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.