CAMPSPOT Customer Support Representative Salary in the United States

The Company
Campspot crafts reservation software for resort owners that delivers their customers the perfect camping experience. We are a team of motivated people who use our talents to solve tough problems and build tested software.

Founded in early 2015, Campspot continues to grow with people who embody our culture of continuous learning, innovation, and respectful collaboration. We’re made up of smart and innovative individuals who work together. Each of us adds value to our product with proven skills, ingenuity, and creativity, and we expand these qualities in a cycle of teaching and learning.

We implement a flexible management style paired with an expectation that employees hold themselves accountable for doing what needs to be done. On our small, self-managed team, initiative is a must.

The Job
Campspot is hiring a Customer Support Representative to assist our team during time's of peak system usage. This individual's primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions of entry-level technical nature and various account setup and support related tasks. You will become a master of the ‘ins and outs’ of the Campspot reservation software and will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. High level technical ability/experience is not needed, but welcomed. Campspot is a web-based application, allowing us to assist users in real-time.

Secondary responsibility would be to assist campers who are interacting with our online marketplace, campspot.com. Visitors to this site are able to browse hundreds of different campgrounds on the system with built in tools to search and filter by distance, amenities, nightly rates, site types, and more, all with high resolution photos to show off what each park has to offer. While the online booking process is very user friendly, some guests prefer to view the content and then contact our team to make their booking by phone, and we love to hear from them! The right candidate for this role should be friendly, service-oriented, and knowledgeable about the parks using our service, so that they can make informed suggestions to the guest.

Camping is a service industry with many of our partnering parks conducting the majority of their business outside of normal business hours, and on weekends. Candidates should be available for a 4 day schedule that will include weekends. The schedule for this position is Friday - Monday, 9am - 6pm EST.

This is a full time, salaried position within the Campspot business team based in Grand Rapids, Michigan. The business team continues to work remotely as a precautionary measure due to Covid 19, and this position would start out remote, with the possibility of in-office work at a later point in time.

Qualifications

• Excellent written and verbal communication skills

• Patient and courteous demeanor when working with customers

• Availability to work the above mentioned schedule

• Attention and obsession for detail and accuracy

• Effectively and efficiently solve problems ranging in difficulty

• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities

Preferred Qualifications/Experience

• Available to start immediately

• 3 years experience in customer service or related role

• Experience working in the recreation/hospitality/tourism industry

• Experience working with Software as a Service (SaaS)

• Proficient in Google Business Suite and/or Microsoft Office, specifically MS Excel

Job Type: Full-time