How much does a Customer Service Center Forecasting/Optimization Supervisor make at companies like CEL-SCI CORP in the United States? The average salary for Customer Service Center Forecasting/Optimization Supervisor at companies like CEL-SCI CORP in the United States is $81,090 as of March 26, 2024, but the range typically falls between $69,490 and $94,790. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About CEL-SCI CORP
Browse other Companies in the Biotechnology Industry
The Customer Service Center Forecasting/Optimization Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Customer Service Center Forecasting/Optimization Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Customer Service Center Forecasting/Optimization Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Center Forecasting/Optimization Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Customer Service Center Forecasting/Optimization Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Five Star Call Centers - Akron, OH
Client Service Center Supervisor (Hybrid)
Metlife Legal Plans - Cleveland, OH
Customer Service Representative (Call Center)
Vaco - Columbus, OH
Customer Service Representative (Guest Experience Call Center)
Penzone Salons - Dublin, OH
Core compensation
Includes base and annual incentives
Salary.com's CompAnalyst platform offers: