CENTRAL HEALTH Application Site Specialist II Salary in the United States

Overview

The Site Specialist II is responsible for the training and support of all clinical and administrative team members. The Site Specialist II will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow; provide second tier support for various applications used in the enterprise. The Application Site Specialist II will also perform other duties as assigned.

Responsibilities

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):

• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.• Maintains up-to-date expertise on the operation and application of various enterprise applications. • Maintains a working knowledge of key indicators, standards, and processes related to EMR systems. • Able to travel between all clinics. These are located throughout Travis, Bastrop, and Williamson counties. • Acts as a Principal Trainer for Epic EMR. Will own curriculum for their assigned modules/applications. • Work collaboratively to create and continuously update technical training materials and classes for various training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions). • Conduct both group and individual training sessions with end users as needed. • Conduct training in person and virtually.• Provides second tier support for various applications/modules when an issue is escalated to the help desk.• Create and track tickets with our vendors on various applications including the EMR. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA). • Provide technical support via phone, online, and/or in person.• Serve as a primary resource to the EMR super- users in ticket resolution.• Will closely collaborate with the Analyst team on upcoming changes/upgrades. • Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application. • Coordinates system changes with the governance team for decision making.• Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction. • Provides management technical system guidance to improve and streamline operational workflows. • Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign. • Reviews all system notifications and updates, and documents potential changes to workflows. • Supports all phases of the EMR implementation. • Servers as a mentor for the Site Specialist I.

Knowledge/Skills/Abilities:• Excellent customer service, organizational, interpersonal and communication skills.• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.• Ability to problem solve in the various modules/applications. • Able to respond to issues during non-production hours.• Demonstrate flexibility and ability to accept changes gracefully. • Able to work professionally and collaboratively in a team-based health care delivery setting and as an individual. • Possess strong skills in Microsoft Office. • Possess positive training competencies. • Self-learner with ability to easily learn new software.• Reliable transportation required. • Ability to teach different kinds of learners and in different methods (remotely, in-person, classroom style, one-on-one, etc.). • Strong knowledge of clinical and/or administrative workflows. • Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills). • Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required.

Qualifications

MINIMUM EDUCATION: Associate degree in Business, Clinical Science, Education or Computer Science

MINIMUM EXPERIENCE: • 3 years of experience in computer related training, adult education or as an EMR super user• 3 years of Electronic Health Record system experience • FQHC and/or Healthcare background •

PREFERRED EDUCATION: Bachelor's Degree highly desired in Business, Clinical Science, Education or Computer Science

PREFERRED EXPERIENCE: • 3 years of experience as a super user/support role using an EMR• Experience implementing and supporting an EMR • Clinical experience• Knowledge of Medical terminology • Epic experience

REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work:Must become certified as an Epic Principal Trainer within 6 months of hire

PREFERRED CERTIFICATIONS/LICENSURE:Any Epic certifications