CHAPTERS HEALTH SYSTEM Change Management Analyst-Temple Terrace, Full time Salary in the United States

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Qualifications:

• Bachelor of Science or higher in Technical, Business or related field; or an equivalent combination of education and experience
• Minimum of five (5) years of customer service experience
• Minimum of five (5) years of technical/business experience
• Minimum of two (2) years of change management experience, including communications, engagement and cultural change
• Excellent communication (verbal and written), interpersonal, organizational, and presentation skills
• Ability to work independently, make sound decisions, and demonstrate consistent follow-through to meet deadlines
• Ability to provide technical leadership, coupled with people and project management skills
• Outstanding customer service skills and a dedication to the customer service experience
• Computer proficiency in common PC applications (Microsoft Office, Outlook, Anti-Virus and Internet Browsers)
• Demonstrated troubleshooting skills
• Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated and detail-oriented
• Ability to travel to off-site locations

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Performs change readiness assessment to determine feasibility of implementation and presents results to business units.
• Supports Managers in relation to change management plans including communications, trainings, stakeholder engagement, and impact analysis.
• Monitors the adoption and utilization of change initiatives.
• Reviews existing plans and recommends improvements.
• Identifies performance gaps and provides corrective actions.
• Creates and conducts coaching and trainings sessions to support change management implementations.
• Acts as primary contact to address any issues and queries on change management activities.
• Performs other duties as assigned.