CHRISTIAN CARE MINISTRY Communications Coordinator II Salary in the United States

Who We Are

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

Christian Care Ministry is a community of Christians that requires its employees to share its Christian religious beliefs and practices. CCM complies with all anti-discrimination laws applicable to religious employers.

The Team

Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, and spiritually. Through times of prayer, weekly Chapel services, plenty of professional development, an onsite gym, 401(k) and, great benefits, we purposefully invest in our employees so that our employees can invest in others.

The Role

The Contact Center Communications Coordinator II provides project planning, support and coordination for launching and maintaining team employee communications. This position will have proven experience in technical writing, editing, proofing, and updating of various communication and information sources and tools using structured writing. The Communications Coordinator II is also responsible for managing the Knowledge Base Portal and coordinating events to support the overall communication processes within the Contact Center. This role authors, collects and disseminates information using various communications and knowledge management tools to ensure customer information is accurate and up-to-date and that Contact Center employees are able to articulate the correct information, processes and procedures to external customers.  

The Contact Center Communications Coordinator II will develop a strong working knowledge of the contact center business, programs, and operations.

Essential Job Duties & Responsibilities

• Subject matter expert for team and provides additional guidance for projects and related team deliverables
• Develops, delivers, and maintains comprehensive communications for internal ministry partners and execute plans effectively through various communication means including emails, newsletters, brochures, and knowledge base articles
• Develops, writes, and edits various communication materials including correspondences, newsletters, brochures, and articles
• Creates and updates content for the Knowledge base to coincide with the communications plan, including document creation, defining meta-data for search, creating content inventories, and effectively managing informational content
• Pro-actively solicits editorial content and recognizes opportunities to communicate to Contact Center representatives.
• Uses sound judgment to determine content and ensure respective messaging aligns with ministry policies and resonates with Contact Center employees at all levels
• Plans internal events including rewards and recognition programs and incentive contest
• Partners with internal ministry groups to understand communication needs.
• Builds and maintains strong relationships with business partners to provide guidance on communication procedures as a subject matter expert
• Identifies methods for reorganizing information with maximum impact and minimum disruption
• Creates and updates supplemental education documents (i.e. job aids) to easily integrate core concepts
• Works to ensure information loaded into the Knowledgebase is both comprehensive and concise
• Liaison to the Knowledgebase Administrator to determine the best methods for cataloging and housing information as needed; resulting in a highly intuitive repository where information can be retrieved at the speed of speech
• All other duties as assigned

Essential Skills & Abilities

• Advanced skill with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent ability to communicate effectively in written, oral, and digital formats that build engagement and interest
• Strong computer skills – ability to access, research, use, and maximize data from cloud and software based programs
• Planning and Organizing – ability to work effectively without supervision
• Data Collection & Analysis – provide effective and efficient collection and distribution of compensation data with little need for supervision

Core Competencies/Demonstrable Behaviors

• Action oriented—Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates—Building partnerships and working collaboratively with others to meet shared objectives.
• Manages complexity—Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Customer focus—Building strong customer relationships and delivering customer-centric solutions
• Decision quality—Making good and timely decisions that keep the organization moving forward
• Values differences—Recognizing the value that different perspectives and cultures bring to an organization
• Cultivates innovation—Creating new and better ways for the organization to be successful
• Nimble learning—Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Situational adaptability—Adapting approach and demeanor in real time to match the shifting demands of different situations
• Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Instills trust—Gaining the confidence and trust of others through honesty, integrity, and authenticity

Education and/or Experience

• High school diploma or GED required

• Bachelor’s Degree in Technical Writing and Communication, Language Arts, Journalism, Library Science or other related field preferred

• 2-4 years’ related experience required

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.