CHRISTIAN CARE MINISTRY Member Development Specialist (Sales) Salary in the United States

Who We Are

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

Christian Care Ministry is a community of Christians that requires its employees to share its Christian religious beliefs and practices. CCM complies with all anti-discrimination laws applicable to religious employers.

The Team

Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, and spiritually. Through times of prayer, weekly Chapel services, plenty of professional development, an onsite gym, 401(k) and, great benefits, we purposefully invest in our employees so that our employees can invest in others.

The Role

The Member Development Specialist (MDS) pre-qualifies inquirers for health care programs, communicates the purpose and mission of Christian Care Ministry to outside sources, creates new prospect records, documents initial and follow-up contact information, and completes phone applications for eligible inquirers.

Essential Job Duties & Responsibilities

• Maintain complete knowledge of all CCM product guidelines: the Medi-Share, MANNA, and Restore as well as any new programs or services
• Effectively and accurately explain guideline information to prospects and staff members
• Create an accurate “Contact Record” in our database and update the current status of prospects into computer database system as needed
• Determine and schedule “next action” for any required follow-up actions
• Manage a personal daily activity list (via: receiving and returning phone, email or mail correspondence) to ensure the timely completion of follow-up contact to acquire new members and assist them in the process of referring new members to the Ministry
• Pre-qualify new prospective members, ensuring they are good candidates for the program(s)
• Pray with prospects as needed
• Initiate requests for Program Guides, brochures, applications, and other related marketing materials to be mailed to prospective members
• Achieve established MDS goals that may include, but are not limited to: Medi-Share and MANNA, calls per hour, monthly Medi-Share applications, the accuracy of creating new prospect records, and maintaining App to New Joiner goals
• Participate in weekly departmental meeting as well as be an effective Member Development team player

Essential Skills & Abilities

• Ability to read and interpret documents such as guidelines, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of members or associates of organization
• Excellent speech communication skills
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to interpret bar graphs and other statistic presented in graph or written form
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Basic computer skills to successfully learn how to use and manipulate data and navigate the internet
• Typing skills of at least 25 wpm
• Experience in Microsoft Office (Word and Excel)

Core Competencies/Demonstrable Behaviors

• Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives
• Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
• Drives Results – consistently achieves results, even under tough circumstances and tight deadlines.
• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
• Courage – ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism

Education and/or Experience

• Completion of a certificate program from college or technical school OR 1 year related experience and/or training OR equivalent combination of education and experience required

     This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.