CLEVELAND CLINIC Acc clerk emergency department Salary in the United States

BASIC FUNCTION: 
Performs as part of the nursing team in non-clinical tasks and coordinates activities of the unit.

SUPERVISORY ACCOUNTABILITY:  None

NATURE AND SCOPE:
Responsible for daily interaction with ED leadership team, as well as entire ED physician group and ED staff members.  Will have daily interactions with staff from various departments both internally and externally.

PRINCIPALACCOUNTABILITIES: 
Supports the mission, vision and values of the hospital.

Responsible for working in a safe and protective manner at all times, keeping in mind that safety and environmental hazards are the responsibility of all employees for themselves, other staff members and patients.

Performs and coordinates clerical activities on the unit to promote patient focused care.

Efficiently and appropriately utilizes office equipment.

Places, receives, and properly documents phone interactions.

Demonstrates positive communication skills in a caring, courteous, and professional manner appropriate to all ages.

Records and relays messages and other pertinent information to other members of the healthcare team.

Performs as a customer service champion as demonstrated by AIDET:
• Keeps patients informed
• Provides timely information and updates to patients
• Communicates any delays in a caring and compassionate manner, demonstrating a sense of urgency
• Communicates with clinical staff patient concerns of pain management.
• Performs hourly rounding on patients to keep them informed and to ensure the patients have call-bells, pills, blankets, care givers names are on the boards, and patient and family needs are exceeded.

Performs other duties as assigned.

CORE COMPETENCIES: 
Effective communication both verbal and written.

Ability to read, write, and speak English effectively.

PC proficiency.

Ability to effectively work with diverse populations.

Knowledge of medical terminology.

Demonstrated ability to deliver excellent customer service.

Previous administrative/clerical experience in a healthcare setting preferred.

MINIMUM REQUIREMENTS: 
High School Diploma or equivalent; Associate's Degree preferred.

Minimum one (1) year of experience in healthcare setting preferred.

Minimum two (2) years of experience in customer service role required.

CCIRH IS A DRUG AND NICOTINE FREE WORKPLACE

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities