COLLECTIVE RETREATS Overnight Manager Salary in the United States

Overview: Collective Retreats

Collective Retreats is a new, meaningful way to travel. Our portfolio of destination retreats allows our guests to explore unique destinations without sacrificing any luxuries, and to leave feeling inspired and connected. 

Collective Retreats is a venture-backed, high-growth hospitality company that creates and operates asset-light, modular and tented luxury hotels in premium, unique destinations.  Each of our retreats is designed to create amazing guest experiences and is built with a keen eye on design, beautiful décor, and amenities. We’re changing the travel industry with our focus on delivering authentic, local experiences for our guests with service on the level of what you would find at a 5-star hotel.  Our retreats offer a wide variety of activities for our guests, both created by our staff and in combination with local activity providers.  

Overview: Role

As the Retreat Host you will manage and maintain all aspects of our Retreat guest operation. S/he will lead by example and enthusicastly creates  an environment of hospitality and generosity throughout the Retreat. You own issues and work collaboratively between the front and back of the house to find solutions and create memorable experiences for our guests. You enjoy building a sense of community with our guests and excel at bringing a positive attitude to our Retreat everyday.

Position Details

Seasonal, full-time opportunities; AM and PM opportunities; must be available September 2022 through June 2023

Responsibilities:

• Oversee daily Retreat operations and make it a warm and welcoming place
• Ensure all guests have a exemplary experience
• Book activities and/or meals for guests as they desire
• Provide local knowledge and suggestions for our guests
• Ensure our guest tents/rooms and bathrooms are spotlessly clean and well maintained
• Ensure the physical condition of the Retreat is spotlessly clean and well maintained
• Be aware of flow of service for guests, check in/out timing, and adjust for each guest’s individual needs or preference as occupancy allows
• Assist in upselling rooms, food and beverage, and experiences for our guests
• Own and resolve guest concerns or complaints to the best of their ability
• Assist the General Manager and Assistant General Manager, and any Manager(s) as needed

Desired Skills and Experience:

• Minimum 1 years experience in similar position in luxury hospitality environment, outdoor hospitality environment or top tier restaurant
• ​​Hard working, enthusiastic, flexible - desires new challenges and is self motivated
• Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to maintain confidentiality of information.

Requirements for Employment:

• Fluent in English
• Authorized to work in the U.S.
• Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
• Must be willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)
• Must be able to periodically make fast paced movements when required to go from one part of the property to others
• Must be able to occasionally kneel, bend, crouch or climb as required
• Must be able to pull, carry or lift at least 20lbs
• Must be able to stand, walk, lift and bend for long periods of time

Compensation & Perks:

• Salary Range: $50,000 to $52,000 a year depending on experience
• Healthcare, including medical, dental and vision
• Friends and Family rate at all Collective Retreat locations

Collective Retreats is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status or veteran status.