COMMUNITY ACTION PARTNERSHIP OF SONOMA COUNTY Case Manager Salary in the United States

Description

 Job Description

Case Manager 

EXEMPT:    No       SALARY LEVEL:  $ 17-$20/hour  

DEPARTMENT:  Financial Stability LOCATION:  Central office & Sloan Women's Shelter, Santa Rosa

REPORTS TO: Housing Services Coordinator HOURS: Full-Time/Flexible Hours

DATE:   03/01/2017 APPROVED BY: HR Manager

AGENCY BACKGROUND:  The mission of Community Action Partnership of Sonoma County (Community Action) is to partner with low-income families and individuals to help them to achieve economic and social stability, to build community, and to advocate for social and economic justice.  Community Action operates a wide variety of programs benefiting low-income Sonoma County residents.

SUMMARY/ OBJECTIVE:

Under the direction of the Health Communities Housing Services Coordinator, the Homeless Case Manager works collaboratively to oversee the provision of the Agency's Homeless Services at the shelter for women. This includes supervising and providing professional development to shelter staff and volunteers, working with donors, and providing direct case management services designed to support the clients' transition to self-sufficiency and stable, permanent housing. The Case Manager is responsible for developing and monitoring an outreach and education system that educates other organizations and the broader community about the availability of these services, and assures that they are utilized to the maximum feasible extent. The Case Manager is responsible for the development and maintenance of a system for gathering and reporting data concerning program operations and client statistics, including the utilization of the mandated Homeless Management Information System (HMIS). The Case Manager is an integral participant in program planning and development, evaluation, and continuous improvement of the program model in consultation with the Healthy Communities, Planning and Resource Development, and Learning and Innovation Department Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Duties include but are not limited to the following

• Provide direct case management to clients

• Provide direction and support to shelter staff in the development of comprehensive Transition Plans for each client.

• Develop and/or provide shelter staff development opportunities 

• Develop, conduct, and/or identify external providers of, classes, trainings, and other opportunities to support the knowledge- and skill-development of clients on topics and issues critical to their succeeding in life, including but not limited to: financial literacy, health and nutrition, parenting and child development, drug and alcohol use and abuse, stress and anger management, etc.

• Develop and maintain a list of community resources relevant to the clients specifically and the program overall.

• In consultation with the Healthy Communities Director, conduct outreach to current and potential partners to keep abreast on housing and employment trends and opportunities.

• Develop and oversee the implementation of, an Outreach and Marketing Plan designed to educate the broader community (general public and non-profit and private service sectors) about the Homeless Services Programs and assure the greatest feasible utilization of these programs.

• In collaboration with Healthy Communities and the Housing Manager, develop, grow and/or maintain and actively participate in programmatic enhancements that further advance the goals of the program.

• Supervise the day to day ion of the Homeless Services site, shelter staff, and volunteers.

• Liaison with the Agency Program, Fiscal and Administrative, Human Resources, and Planning and Resource Development departments and staff.

• In consultation with the Healthy Communities Assistant Director, participate in contract, budget, and report development and maintenance.

• Oversee the work to update and maintain office files, and client and program statistics and reports as assigned and compile and submit required data and reports to funders and other appropriate parties.

• Represent the program at community meetings, conferences, and other events on behalf of the Healthy Communities Assistant Director as requested.

• Other duties as assigned.

Requirements

 REQUIRED QUALIFICATIONS:

• Two to five years’ experience working with homeless families, women and children, donors and volunteers, and experience working with individuals with mental health challenges.

• Staff supervision experience including performance management, conflict resolution and team building.

• Demonstrated ability to work productively and positively with others including the ability to interact 1:1 and with homeless women of various cultural, economic, and educational backgrounds.

• Demonstrated strong communication skills (verbal and written), including the ability to actively listen and clearly explain rules and procedures.

• Intermediate computer skills with Microsoft Suite Programs (Word, Excel, Outlook). Report writing and significant computer oversight responsibility with staff.

• Ability to maintain a positive and supportive attitude, characterized by understanding, non¬judgmental commitment to participants.

• Ability to express and implement basic problem solving techniques. Ability to problem-solve independently as well as collaboratively in a team.

• Ability to present resource information in a clear, understandable manner with program partners and donors.

• Ability to actively participate in community/agency meetings and planning groups.

• Thorough knowledge of health, human and housing service resources in Sonoma County.

• Awareness and sensitivity of the needs of low-income, minority, domestic violence, substance-abuse and mentally ill populations.

• Ability to collect data, write reports and correspondence using computer and possess intermediate math skills.

• Must have daily access to insured vehicle and current California license with a good driving record.

PERSONAL CHARACTERISTICS:

• Excellent interpersonal and team skills, extremely collegial

• Outstanding communications skills, written and oral

• Demonstrated resourcefulness and good judgment

• Hands-on, leads by example

• Values diversity of thought, backgrounds, and perspectives

• Ability to multi-task while maintaining vigilant attention to details

• Integrity/ethics beyond reproach

• Constantly looking to apply best practices

• Predisposition to mentor and subsequently increase responsibilities as team develops

• Commitment to Agency's mission

DESIRED QUALIFICATIONS:

• Bilingual language skills in English/Spanish

• AA degree in sociology, psychology or related field social science. Comparable work experience will be considered in lieu of full education requirements.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to speak clearly, to hear, access facility with stairs and negotiate uneven terrain to one of the facilities. Employee is required to stand, reach, use hands and fingers, handle or feel objects; climb or balance, stoop, kneel, crouch, and to taste or smell. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to use hands to handle objects/operate keyboards, tools or other controls. Driving on city streets from one facility to another on a daily basis. The employee must frequently lift and move household objects and belongings up to 20 pounds 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The Lead Case Manager will have two primary office locations at the central office and at the shelter. The central office is a normal office environment. The Shelter is both a home and a workplace, and the noise level can vary from noisy to quiet. The pace of the household can be uneven and sometimes intense. The central office and main Shelter building are wheel chair accessible and are located in Santa Rosa.

Community Action Partnership of Sonoma County is an Equal Opportunity/Affirmative Action Employer.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that is required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.