COMMUNITY ACTION PARTNERSHIP OF SONOMA COUNTY Temporary Case Manager Salary in the United States

Description

EXEMPT: No                                                               SALARY LEVEL: $20/hour

DEPARTMENT: Pathways Housing Programs                             LOCATION:  Santa Rosa, CA.                                                                                                                               

REPORTS TO: Lead Case Manager                              HOURS:  40 hours per week

DATE:11/15/2019                                    APPROVED BY:  HR Manager       

SUMMARY OF THE POSITION:  The Temporary Case Manager, under direction from the Lead Case Manager, does outreach, receives referrals from the community partners, establishes a relationship with homeless clients in order to support them in the steps to stabilize their lives, particularly through employment, housing, and addressing barriers to stability.  The Temporary Case Manager works with participant families to reduce those behaviors which place them at risk for both homelessness and failure in supportive service programs.  The staff-client relationship functions as a basis for improving the client’s ability to widen relationships to others in the program and in the larger community. The case management position requires excellent communication and organizational skills and comfort with computer record keeping.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts intakes, and screens for individual needs and partners with adult clients to obtain and retain housing in Sonoma County. 

• Formally assess clients’ family and re-assess status as they progress through the program

• Develops a relationship with clients to help them to build personal and family assets in order to build self-sufficiency

• Provides case management services to include resource development, advocacy in health 

• care system, and facilitation of long term planning so that the homeless individual becomes self-sufficient by increased income and stabilized housing.

• Works with homeless women and their children to access medical and social stabilization resources, as needed.  Includes referrals for health services, non-emergency transportation, phone resources, employment resources, mental health services, parenting support, permanent and transitional housing resources, legal resources and other basic needs as appropriate.

• Develops and facilitates weekly house meetings and life skill workshops.

• Updates participant’s basic demographic data and enters it into the Homeless Management Intake System (HMIS) and the agency CAP60 database system.

• Participates in weekly review of case management of clients with supervisor for oversight and strategy coordination.

• Is actively involved in understanding the resources available in Sonoma County for homeless individuals or those at risk of homelessness in order to make good quality referrals.

• Assess clients for eligibility for transitional housing and housing vouchers.  

• Monitor clients within housing and Section 8 guidelines.    

• Provide accurate information to supervisor to help develop a plan for addressing issues.

• Assist with clients moving in and out of the shelter. This would include showing house/rooms, going over the rules with new residents, making sure the rooms are prepared for new residents, keeping track of clients’ keys with the move in and out process and coordinating the dates of moves.

• Communicate with supervisor any difficulties that may arise with participants, any accidents, any disruptions to the cohesiveness of the house.  

• Implement a system of monitoring assigned building sites including developing a relationship with the facilities manager and/or residents to be sure that all building maintenance issues are reported, acknowledged and prioritized.

• As assigned and skilled, complete routine simple facility maintenance.

• Attend weekly staff meetings.

• Works with volunteers and other staff to maintain a positive working environment.

• By the end of year one, demonstrate ability to explain budgeting process, benefit eligibility, and housing retention.

• By end of year one, demonstrate an understanding of the programs Community Action Partnership offers to the community and be able to effectively cross refer participants to other programs within the agency.  

• By end of year one, understand fundamentals of Fair Housing and / Tenant-Landlord rules sufficiently to be able to provide workshops with residents in these areas.

• Attends agency meetings and training's as required.

• Ability to work evenings and weekends as needed.

• Ability to be cross trained in other housing programs to provide fill in when needed.

• Perform other duties as assigned.

Requirements

REQUIRED QUALIFICATIONS:

• At least one year of experience working in a homeless shelter, group home, or with the mentally ill or with at risk populations to develop plans for next steps. 

• Awareness of the needs of low-income, minority, substance-abuse and mentally ill populations. Demonstrated strong communication skills, including the ability to actively listen and clearly explain rules and procedures.  Ability to get along with all kinds of people in a non-judgmental manner and maintain boundaries.  Ability to de-escalate conflict and to know when to call for help in conflicted situations.

• . 

• Intermediate level competency with a PC and Microsoft Word, Excel, PowerPoint, Adobe Publisher.

• Possession of a valid California driver’s license and access to a properly insured vehicle

PREFERRED QUALIFICATIONS:

• Demonstrated ability to provide case management for support services

• Familiarity with public benefits

• Familiarity with Sonoma County Shelter system and resources

• Familiarity with the Sonoma County Homeless Management Information System 

• Familiarity the basic household economics, including budgeting, consumer math, product selection, reviewing and repairing credit.

• Comfortable working with clients to obtain referrals for improved family functioning and parent-child interactions

WORK ENVIRONMENT:  The job is conducted in both an office and shelter environment. The noise level can vary from noisy to quiet.  The pace of the work can be uneven and sometimes intense.   Some meetings with clients and community members happen in off-site locations.

PHYSICAL DEMANDS:  Must be able to use hands to handle objects/operate keyboards, tools or other controls. Must be able to spend blocks of time on the phone; and at a computer workstation, up to 2 hours at a time.   While performing the duties of the job, the employee is regularly required to speak clearly, to hear, and to access the facility and on occasion to negotiate uneven terrain.  Employee is required to stand, reach, use hands and fingers, handle or feel objects; climb or balance, stoop, kneel, crouch, and to taste or smell. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must frequently lift and move household objects and belongings up to 15 pounds, and occasionally up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that is required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.