ENGAGE3 Administrative Assistant Salary in the United States

Job Summary: Administrative Assistants at Engage3 are responsible for helping to coordinate and complete internal activities and processes associated with existing or emerging accounts. They will coordinate with both the Implementation Team, Internal Execution Pods and Company Leadership to ensure all execution is completed across all clients. They are asked to work closely with clients on a day-to-day basis to aid in ongoing client satisfaction while acting as the primary Engage3 resource responsible for accurate and complete program execution, communication, and planning. Administrative Assistants are asked to use a solution focused approach, providing coordination around solutions and action plans for all issues and opportunities discovered or presented to them with members of the internal pod teams.

Job Duties & Responsibilities:

• Manage programs utilizing Proofhub and Assembla to track client deliverables.
• Collaborate with other departments to guide implementation of programs and coordinate all timelines to other pods to keep all parties prepared and informed.
• Communicate with clients and accommodate change requests for existing or new programs to tailor the program to client needs.
• Communicate and coordinate with sales team when new and emerging opportunities come up with the client.
• Proactively communicate with client daily regarding tactical execution of client deliverables.
• Investigate and identify discrepancies in data and reporting for each client, including internal call outs.
• Create itemized lists pertaining to but not limited to pet items, organic and natural food, supplements, sporting goods, grocery and alcohol, cosmetics, and ethnic foods. 
• Conduct product research via UPC, descriptions, and other details to identify accurate product information.
• Coordinate and resolve opportunities internally and externally regarding client deliverables.
• Track and report on company metrics such as gross margins, revenue, and other information to identify opportunities for growth.
• Evaluate and develop an understanding of clients’ competitive strategies to gain better insight into the client and the industry.
• Assemble competitive locations and product lists to aid in delivering accurate data.
• Partner with development team to coordinate and resolve client concerns and requests.

Successful Associate Qualifications:

• Excel and Google sheets experience
• Ability to do VLOOKUP's and work with advanced filters in Excel
• Understanding of Excel Pivot Tables
• Research and technology-oriented (preferred) 
• Well organized; able to prioritize tasks 
• Strong communication skills 
• Confident with high integrity 
• Self-accountable with efficient time management 
• Inclusive team player with experience in collaborative roles
• Excels in a fluctuating environment
• Ability to create structure in ever changing situations
• Strong commitment to driving projects forward