ERGO Associate Director of Client Success Salary in the United States
How much does a Associate Director of Client Success make at companies like ERGO in the United States? The average salary for Associate Director of Client Success at companies like ERGO in the United States is $172,295 as of March 26, 2024, but the range typically falls between $145,879 and $198,711. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About ERGO
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What does a Associate Director of Client Success do at companies like ERGO?
About Us
ERGO is a marketing technology company that drives the relevance of what’s inside an email with Smart Content. The best way to understand what we do is to imagine that you’re reading your favorite magazine, and with every page you turn, the magazine learns to anticipate your needs and interests and adapts with relevant content.
Our platform leverages big data to drive our Smart Content modules in digital channels. We use our technology platform and professional-services offering to help grow Fortune 1000 brands.
Please apply with your résumé and a thoughtful cover letter.
About the Role
The Associate Director of Client Success is a strategic, highly visible role within ERGO and is essential for driving ERGO’s growth and the perfection of our craft. In this role, you will be responsible for managing key client relationships, nurturing junior talent and directing day-to-day project deliverables.
- Be a trusted partner and the first call a client makes when they have a problem to solve.
- Own client strategy and lead planning initiatives, thought-leadership, workshops and other meetings to strengthen ERGO’s position.
- Ability to craft mind-blowing strategic decks and deliver them in a way that is articulate and engaging.
- Help navigate the invisible barriers within client organizations (politics and relationships).
- Amass a deep knowledge of competitive and industry landscape to guide your clients’ business objectives.
- Embrace a data-driven culture and translate findings into actionable insights for clients.
- Implement processes and set expectations internally to elevate the work that ERGO produces.
- Translate your client’s strategic priorities into actionable project plans.
- Lead the team to ensure daily deliverables are completed with 100% accuracy and timeliness.
- Connect the dots between internal teams to make the work smarter, more effective and more efficient.
- Apply insightful thinking to every client initiative and expand every project to align with ERGO goals.
- Constantly evaluate client relationships and guide the team to consistently improve.
- Participate in New Business initiatives, supporting pitches as needed.
- Guide direct reports through coaching, training and identifying areas of growth.
- Understand the larger financial picture and impacts on margins and revenue targets.
- Manage program-related finances with clients at a regular cadence to ensure they understand health of the program (SOWs, forecast/burn, etc.).
What the Role Requires
- Attention to detail.
- Unwavering curiosity and focus on “what’s next.”
- Interest in data and how it can shape marketing strategies.
- Drive to deliver the best outcome for clients.
- Innate ability to translate the unknown into clear, actionable plans.
- Experience driving revenue over and above retained work.
- Digital marketing expertise.
- Outstanding attention to detail.
- Excellent analytical skills and strategic thinking.
- Effective time-management.
- Ability to command a room and respect from clients and junior talent.
- Strong communication and presentation skills.
- Solutions-focused mindset.
- Good sense of humor.
- Bachelor's degree required.
- 6-8 years experience with a digital ad agency, ad tech firm or management consulting company working for Fortune 500 brands.
Perks
- Choice of Blink Gym or Citibike membership
- Bagel Mondays
- Working From Home Fridays
- Total of 24 PTO package that includes things like: company shut down between Christmas and New Years, Presidents' Day, Martin Luther King, Jr. Day, two 4-day weekends on the summer holidays, July 4th, and a 4-day Thanksgiving break. This also includes 10 PTO days to use at your convenience.
- Office bar cart, daily produce, healthy and unhealthy snacks, Nespresso
- Pool table
- Health, vision & dental benefits
- 401k plan with matching
- Pet-friendly office
- Referral bonus program
- A comprehensive career development program and training
- Fun company outings and events
- Very cool industrial-style West Village studio space
The best perk? Our people. If you’re ready to join us, apply now!
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