FESTIVAL FOODS Bakery Department Manager - Full Time Salary in the United States

Job Summary

Job Title:                             Bakery Department Manager

FLSA Status:                       Salary

Reports To:                         Store Director/Bakery Director

Responsible for working closely with all Bakery associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of bakery department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Bakery associates
• Maintains adequate staff levels by interviewing applicants and extending job offers
• Trains new Bakery associates
• Finalizes and approves weekly work schedule for Bakery associates
• Writes and conducts performance reviews of Bakery associates
• Documents violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Bakery department associates
• Ensures all department standards are being met in the Bakery department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery associates to maintain standards and exceed guest expectations
• Provides excellent services to all guests
• Assists guests with finding items they are looking for
• Takes orders for cakes and other special requests
• Packages and prices items from the service case
• Answers the telephone and assists guests using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example
• Develops Assistant Bakery Manager and/or Bakery Leads to prepare for advancement opportunities
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
• Required to maintain food safety logs and verification and compliance of Department food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience

• Five to seven years grocery or bakery experience preferred with two years in a key leadership position
• Thorough knowledge of the retail food business and perishable department operations
• Effective merchandising skills
• Ability to make timely and effective decisions
• Ability to deal tactfully and effectively with guests and associates
• Good oral and written communication skills and the ability to interact with a diverse team in a stressful environment
• Thorough understanding of all safety requirements and company safety policies
• Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
• This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time
• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment
• The position requires the associate to lift up to 60 pounds on an occasional basis (20% of time)
• Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment
• Working conditions consist of occasional exposure to extreme temperatures (20% of time)

WORK SCHEDULE

The Bakery Department Manager is a full-time salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.