How much does an 911 NOC Supervisor make at companies like FRONTIER COMMUNICATIONS CORP in the United States? The average salary for 911 NOC Supervisor at companies like FRONTIER COMMUNICATIONS CORP in the United States is $104,345 as of March 26, 2024, but the range typically falls between $87,738 and $120,952. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
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About Frontier Communications
Frontier® Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.
911 NOC Supervisor - Job Description:
Scope & Responsibilities
Frontier Communications is seeking a 911 Supervisor, Commercial Customer Support Center to be responsible for 911 repair center in Charleston, WV. The center is responsible for 24/7/365 network surveillance and support of Frontier’s 911 customer base. The position is responsible for managing direct reports, scheduling, approving payroll, and other administrative tasks. This is an integral part of Frontier’s overall 911 NOC operation and the customer experience. The supervisor will oversee, mentor, and provide technical leadership to staff. This position is responsible for ensuring resolution of customer troubles in an expedient manner.
Specific responsibilities include, but not limited to:
Required Skills:
Training/ Education Required:
Includes base and annual incentives
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