FUSION RISK MANAGEMENT Account Manager Salary in the United States

The Role:

Account Managers (AM) serve as the main point of contact for our enterprise customers and are responsible for proactively creating and driving upsell and cross-sell opportunities to completion. This role works closely with cross-functional stakeholders to facilitate a positive customer experience, which ultimately ensures creates long-term, successful relationships with our enterprise customers. Strong AMs can put themselves on an upward career path that can propel them into Sales, Lead Account Management, or Customer Success positions within Fusion.

Account Managers will report to the VP of Account Management or an AM Team Lead.

Specific responsibilities include:

• Manage an assigned client portfolio by finding new opportunities to expand the use of the Fusion Framework technology and services, and improve the client’s risk management and business continuity practice outcomes
• Serve as main point of contact for assigned client portfolio, collaborating internally to address client requests
• Manage opportunities within the CRM system recording all client interactions, continually maintaining probability-to-close for opportunities, and identifying “white space” sales opportunities
• Manage the process for creating statements of work and contracts, as well as pricing negotiations
• Coordinate internal resources to deliver product demonstrations
• Monitor client support cases and enhancements requests for timeliness of completion
• Monitor post-sale activities (e.g., delivery, onboarding) to ensure that new products and services are properly delivered
• Measure and report on client success by monitoring the client’s risk management and business continuity practice outcomes
• Maintain a good working knowledge of the Fusion Framework technology features and functions
• Maintain a good working knowledge of trends and best practices in the risk management, business continuity and IT disaster recovery industries