GASTROENTEROLOGY OF THE ROCKIES Call Center Manager - Louisville Salary in the United States

How much does an Call Center Manager - Louisville make at companies like GASTROENTEROLOGY OF THE ROCKIES in the United States? The average salary for Call Center Manager - Louisville at companies like GASTROENTEROLOGY OF THE ROCKIES in the United States is $101,311 as of February 26, 2024, but the range typically falls between $86,019 and $116,603. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does an Call Center Manager - Louisville do at companies like GASTROENTEROLOGY OF THE ROCKIES?

Gastroenterology of the Rockies is looking for an enthusiastic and motivated person to join our team as a Call Center Manager. We are looking for someone who shares our passion for helping others and who is wanting to be apart of our growing practice. With eight office locations and 5 ASC's throughout Boulder County and the greater Denver Metro area, Gastroenterology of the Rockies is continuing to expand their service area. Our call center is located in Louisville and serves as the scheduling hub for the entire practice. 

We are seeking a qualified Call Center Manager to join our distinguished team. We are looking for someone who has a “roll-up your sleeves” attitude and can juggle multiple tasks at once.  The right candidate will motivate and coach staff to provide top customer service to our patients, referring providers and network partners. You will be working with other departmental managers to make process improvements, maintaining open communication with the physician partners and upper management, managing vendors, and fostering employee growth.


RESPONSIBILITIES:

  • Oversee multiple departments: Patients schedulers, medical records, operators and a referral specialist.
  • Responsible for maintaining appropriate levels of staff and on-boarding employees including recruiting, orienting, training, and coaching.
  •  Monitor individual performance objectives, contributions and KPI's to meet department standards.
  • Responsible for developing, implementing and maintaining standard operating procedures, training material and process improvements.
  • Responsible for handling patient concerns in a timely and professional manner.
  • Regularly meets with staff to provide feedback and guidance on their individual performance. 
  • Participates in management meetings and makes sure the call center is aligned with other departments and practice as a whole.
  • Overall coordination of call center operations to meet the goals and objectives of the practice.


QUALIFICATIONS:

Required:

  • 2+ years management experience of 15+ staff members
  • Has a high level attention to detail and accuracy
  • Has excellent verbal and written communication skills
  • Is flexible and able to multitask in a fast paced environment
  • Demonstrates a positive example of professionalism, teamwork and leadership
  • Has intermediate level skills in Microsoft Office

Preferred:

  • Call center management experience
  • Gastroenterology or healthcare experience
  • Experience managing multiple departments
  • Bachelor's degree


PERKS OF THE POSITION:

  • All major holidays off
  • Call Center is open 8A-5P M-F
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Paid Short Term Disability and Life Insurance
  • Profit Sharing Plan and 401K


 

 

Criminal Background Check and Pre-employment Drug Screen Required 

Gastroenterology of the Rockies is an Equal Opportunity Employer

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$86,019 Low Average $101,311 High $116,603

Understand the total compensation opportunity for Call Center Manager - Louisville at companies like GASTROENTEROLOGY OF THE ROCKIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$86,019
$116,603
$101,311
The chart shows total cash compensation for the GASTROENTEROLOGY OF THE ROCKIES Call Center Manager - Louisville in the United States, which includes base, and annual incentives can vary anywhere from $86,019 to $116,603 with an average total cash compensation of $101,311. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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