GCYBER Desktop Support Technician Salary in the United States
How much does an Desktop Support Technician make at companies like GCYBER in the United States? The average salary for Desktop Support Technician at companies like GCYBER in the United States is $54,587 as of March 26, 2024, but the range typically falls between $47,175 and $61,999. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
About GCYBER
Browse other Companies in the Software & Networking Industry
What does an Desktop Support Technician do at companies like GCYBER?
Candidate will serve as a Tier II Desktop Support Technician providing friendly, expert support to Joint Service Provider (JSP) customers. Candidate will be performing several duties along with other support engineers of all levels. These duties include but not limited to, troubleshooting and resolving IT issues on Windows 7 and 10 and Mac OS running on HP and Apple hardware, performing ticket documentation and quality assurance checks on assigned tickets, provide advanced service support & service delivery functions, following procedures, supporting customer IT needs via remote access, desk-side support, installation of hardware and software, and other IT-related issues. Works as part of a team to ensure tickets are being closed within Acceptable Quality Levels.
Duties include:
- Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system.
- Provides advanced Customer Service and Support.
- Communicates with high profile customers in a professional and courteous manner.
- Performs installs, upgrades, and configures customer-specific hardware and software.
- Accepts warm transfers from other technicians to continue remote support.
- Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Provides remote and on-site troubleshooting for hardware and software support.
- Troubleshoots and supports Windows operating systems, MAC OS, advanced MS Office product issues, and other IT issues.
- Upgrades software components as required.
- Configures and maintains wireless mobile devices, including but not limited to Blackberries, iPhones and iPads.
- Provides customers with network technical support.
- Instructs customers and support staff in use of equipment and software.
- Possesses the ability to complete multiple simultaneous projects in a timely manner.
- Interfaces with infrastructure, Network Operations, database, and development personnel.
- Clearance (required at performance start date): active Secret security clearance
- Associates degree in a related Information Technology field with at least four (4) years of professional experience supporting PC hardware and software systems. Additional work experience may be considered in lieu of degree.
- Current Information Assurance (IA) certification (required at performance start date): IAT II (Securit +, CAP, CASP CE, CISM, CISSP [or Associate], GSLC) or higher.
- Current Computing Environment (CE) certification (required at performance start date): Microsoft Certified Professional (MCP), Novell Certified Novell Engineer (CNE), or similar vendor certification in the technologies commonly leveraged in this role
Preferred:
- ITIL v3 Foundations AND HDI Desktop Support Technician or A+ related certifications relevant to service desk support
- Hands-on experience working with BMC Remedy ticket systems
- Prior work experience in a fast-paced DoD environment
This position requires the candidate to actively hold a DoD Secret security clearance.
For more information about GCyber please visit our website at http://www.gcyber.com. Also please stay in touch and track future job openings by following us on LinkedIn http://www.linkedin.com/company/gcyber.
By submitting your resume for this position, you understand and agree that GCyber may share your resume, as well as any other related personal information or documentation you provide, with its partners and affiliated companies for the purpose of considering you for other available positions.
GCyber is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identify, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
iFuse Solutions - Akron, OH
iFuse Solutions - Cleveland, OH
Onsite Desktop Support Level II
MCPc - Cleveland, OH
Technician (Helpdesk / Desktop Support)
OverDrive, Inc. - Cleveland, OH
Understand the total compensation opportunity for Desktop Support Technician at companies like GCYBER, base salary plus other pay elements
Average Total Cash Compensation
Includes base and annual incentives
Search Job Openings
About GCYBER
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
Browse Desktop Support Technician Jobs in Major Cities
Popular Jobs at GCYBER
- Active Directory (AD) System Administrator at GCYBER
- AirWatch System Administrator at GCYBER
- Application Security SME at GCYBER
- Business Analyst at GCYBER
- Cyber Protection Team Master Host Analyst (Linux/Unix) at GCYBER
- Cyber Protection Team Master Host Analyst (Microsoft Windows) at GCYBER
- Cyber Protection Team Master Network Analyst at GCYBER
- Desktop Support Technician at GCYBER
- Desktop Support Technician (Tier II) at GCYBER
- Help Desk Technician (Full Time) at GCYBER
- Helpdesk Technician at GCYBER
- Incident Response Analyst at GCYBER