GEMOLOGICAL INSTITUTE OF AMERICA Client Services Representative (Phone) Salary in the United States

Client Services Representative Assistant (Phone) - We offer competitive benefits!

We are an established company located in the heart of the diamond district in mid-town Manhattan that offers its employees a competitive benefits package and great educational and developmental opportunities.

The Company:  GIA is the world’s foremost authority in gemology. An independent, nonprofit organization, GIA protects the public trust in gems and jewelry by providing the education, research, and standards that consumers and the jewelry industry rely on to make informed purchase decisions.

The Location: New York, New York

The Job Title: Client Services Representative Assistant

• Work Hours:    Monday – Thursday (9:00am – 6:00pm) & Friday (8:00am – 5:00pm)
• Hourly Rate:    Up to $17.50 per hour
• We offer medical, dental, vision and matching 401-K plan
• Paid vacation, sick and holidays, tuition assistance, commuter benefits

Responsibilities:

Manage client accounts; understand and contribute to overall workflow to complete services for assigned clients. Perform tasks including: process payments and open new client accounts, interact with high volume of customers; face to face on a daily basis, prepare product or service reports by collecting and analyzing customer information, etc.

• Monitor client accounts to ensure services are completed in a timely manner.
• Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary. 
• Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems.
• Client-service skills: Ability to help retain clients by handling client queries and complaints in a helpful and professional manner.
• Ability to multi-task, prioritize, and manage time effectively in a fast paced environment.
• Exceptional attention to detail required for accuracy and quality purposes.
• Repetitive work involving customer service and using judgement to select appropriate action from defined procedures/guidelines with each client.
• Basic knowledge of MS Office (Excel, Word, PowerPoint).
• Perform other duties as assigned by the supervisor.

Requirements:

• High School Diploma; 1+ years of related experience
• Experience in a call center environment preferred

Why Should You Apply?

• Great benefits!
• Reasonable hours that provide work-life balance!

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.