GENERAL DYNAMICS INFORMATION TECHNOLOGY Customer Service I (Call Center Representative) Salary in the United States

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Bossier City, LA!

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.  

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

On any given day, you may:

o   Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers

o    Assist customers by researching issues, exploring answers, and providing information and alternative solutions

o   Place outbound customer service or customer satisfaction calls, as required by client

o   Complete call guides; gather and verify required information

o   Attend telephone skills and program information training sessions; adhere to established levels of service

o   Adhere to established customer service and documentation standards within required time frames

o   Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation

o   Perform clerical or administrative duties as assigned.

Well-qualified candidates are:

o   Customer focused with a commitment to client satisfaction

o   Goal oriented high performers

o   Able and willing to work ANY full-time shift during our hours of operation (Monday-Friday, 6 am - 8 pm)

o   Able to closely adhere to a designated work schedule

o   Able to deliver thorough information within agreed upon call handle times

Basic Qualifications

o   High school diploma or G.E.D.

o   Zero or more years of customer service or other telephone experience

o   Excellent attendance record

o   Experience working with fax machines, computer software, and telephone technology

o   Ability to pass a criminal background check, drug screening, and credit check

o   MUST BE A US CITIZEN

Preferred Qualifications

o   1 or more years of call center experience HIGHLY preferred

o   Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.