GLOSSGENIUS Trust and Safety Manager Salary in the United States

GlossGenius is fundamentally changing the beauty industry with our cutting-edge technology to power the businesses of beauty professionals. The Trust and Safety team at GlossGenius is focused on ensuring that the payments and users we support are inspiring and safe business owners. We’re looking to bring in an all-star to lead the Trust & Safety team and play a key role in keeping our users safe. As Trust & Safety Manager, you will be at the forefront of these efforts, leading a team in moderating GlossGenius users, reviewing payments processed through GlossGenius, reacting and adapting to malicious activity on our app, and generally minimizing the presence of content and users that could be detrimental to our users and brand.

This is an exciting role where you will have the opportunity to create, develop, and implement processes to lead the Trust & Safety team in its crucial role of safeguarding our business. You will have full ownership across projects you work on, drive high-impact projects end-to-end, and work on and touch everything across GlossGenius to ensure the safety of our users. You will be a critical member of our team, helping our organization process safe payments and keep our community safe.

Key Responsibilities 

• Managing a 5+ person Trust & Safety department (in the U.S. and overseas) that is responsible for:
  • Conducting KYC reviews of new GlossGenius users
  • Reviewing transactions on our platform 
  • Reviewing chargebacks  and managing the chargeback resolution process
  • Enforcing GlossGenius’s Terms of Service and payment guidelines
  • Managing GlossGenius’s user requests related to data privacy compliance
  • Investigating and responding to fraud, spam, content abuse, and other problematic activities
• Design, direct, and manage the successful execution of GlossGenius’s fraud prevention and risk & compliance monitoring and prevention plan. 
• Monitor and support resolution of issues identified through careful examination of our existing processes.
• Provide strategic and proactive consultation in identifying risk exposures and in evaluating solutions for internal control weaknesses and issues
• Implement new technology, machine learning algorithms, and solutions to ensure better fraud prevention mechanisms. 
• Implement processes that scale as our users and transactions continue to grow.
• Stay up to date with the latest payment and user fraud schemes and constantly update our processes to stay ahead of potential fraud. 
• Collaborate with Customer Success and other functions in the company on user communication for the purpose of fraud prevention. 
• Set aggressive and meaningful goals for you and your team, and drive towards them independently.
• Develop regular reporting to the executive team

Winning factors: What leads to success

Must-have qualifications and expertise include: 

• Highly systematic thinking as shown demonstrated by prior work or experience.
• Experience with payment fraud prevention and former risk, fraud prevention, and/or trust and safety  roles at a top bank, consulting firm, technology company or payment processor. 
• Building, coaching, developing teams.
• Experience prioritizing tasks and delivering results.
• Experience working with minimal supervision to multitask and manage workload to completion.
• Highly metric and KPI-driven
• Program management, communication, stakeholder management, negotiating, and influencing experience with a track record of achieving engagement from internal and cross-functional stakeholders.
• Bachelor’s degree from a top tier university 

You will love this job, if you are:

• Looking to take on a high degree of ownership: our philosophy is the more you excel, the more responsibility you take on. We are looking for those that are seeking a high degree of ownership and aren’t afraid to blaze trails. 
• Infinitely curious: in this role, you will constantly be learning and staying up to date on the latest payment and user fraud trends. You are always looking to learn more, dig into problems, and improve the status quo. 
• A jack of all trades: in this role, you will have a variety of responsibilities that will range across a number of skill sets. You should be able to pick up these various roles and master them quickly.
• Hungry to learn: you will be doing something new every day. You must have a passion and excitement for learning about the inner workings of a startup.  
• A multi-tasker: You must be able to juggle a number of projects and work with various stakeholders at one time. 
• Willing to roll up your sleeves to get the job done: you must be able to get down “in the weeds” to become an expert in a number of organizational processes but also know when to delegate to other team members or hire new team members. You must be able to do whatever it takes to get the job done.
• An independent worker: you must have a strong, demonstrated ability to drive work and achieve results independently (this is a must), with high-level guidance and direction 
• Process-driven: You should be able to take something that is structured and build a process or structure around it, since you will be starting initiatives from scratch in this role.
• Excited to work in a fast-paced startup environment: Things move fast and change every day! You should thrive in this type of fast-paced workplace. 
• A gunner: You should be able to deliver high-quality work no matter what it takes.

What You’ll Get

• Competitive equity and salary package
• Health & dental insurance
• Open time off for vacation & sick leave
• Unlimited (incredibly cool) GG team swag
• Awesome office snacks and weekly team lunches

Other Details

• This is for a full-time position in New York, NY (our offices are based in the coolest part of Soho, downtown NYC).