GOLDFIELD CORP Contact Center Quality Analyst, Sr. Salary in the United States

How much does a Contact Center Quality Analyst, Sr. make at companies like GOLDFIELD CORP in the United States? The average salary for Contact Center Quality Analyst, Sr. at companies like GOLDFIELD CORP in the United States is $47,599 as of April 27, 2020, but the range typically falls between $40,984 and $54,458. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Contact Center Quality Analyst, Sr. do at companies like GOLDFIELD CORP?

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Quality Analyst, Sr..

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$40,984 Low Average $47,599 High $54,458

Understand the total compensation opportunity for Contact Center Quality Analyst, Sr. at companies like GOLDFIELD CORP, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
$40,984
$54,458
$47,599

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
$41,931
$57,221
$49,281
These charts show the average base salary (core compensation), as well as the average total cash compensation for Contact Center Quality Analyst, Sr. in companies like GOLDFIELD CORP in the United States. The base salary for Contact Center Quality Analyst, Sr. in companies like GOLDFIELD CORP range from $40,984 to $54,458 with the average base salary of $47,599. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $41,931 to $57,221 with the average total cash compensation of $49,281.
Job Openings for GOLDFIELD CORP Contact Center Quality Analyst, Sr.
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... Senior Manager within the Cyber Security (CS) Directorate's BE division. The position exercises ... The analyst serves as the Cyber Security point of contact in support of IT portfolio of projects ...
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Diverse Systems Group - Fort Belvoir , VA
Experience with current Cisco Call Manager and Contact Center. * Current Cisco Certified Network ... Experience in assembling technical documents and providing detailed analysis of various business ...
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Call Center Coordinator - QA and Training Location: Richmond, VA Essential Duties and ... Provide the Sr. Manager - Operations and Supervisor - Operations with updates on all issues ...
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