GOLDFIELD CORP Contact Center Traffic and Scheduling Analyst Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst make at companies like GOLDFIELD CORP in the United States? The average salary for Contact Center Traffic and Scheduling Analyst at companies like GOLDFIELD CORP in the United States is $47,770 as of May 28, 2020, but the range typically falls between $41,668 and $54,396. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About GOLDFIELD CORP

Browse other Companies in the Construction Industry

What does a Contact Center Traffic and Scheduling Analyst do at companies like GOLDFIELD CORP?

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Traffic and Scheduling Analyst.

Check out Contact Center Traffic and Scheduling Analyst jobs in Virginia

Sr Systems Analyst

Temporary Solutions, Inc. - Alexandria, VA

Systems Administrator

National Center for Missing and Exploited Children - Alexandria, VA

Network Administrator

AXIS Management Group, LLC - Arlington, VA

$41,668 Low Average $47,770 High $54,396

Understand the total compensation opportunity for Contact Center Traffic and Scheduling Analyst at companies like GOLDFIELD CORP, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
$41,668
$54,396
$47,770

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
$42,915
$58,050
$49,709
These charts show the average base salary (core compensation), as well as the average total cash compensation for Contact Center Traffic and Scheduling Analyst in companies like GOLDFIELD CORP in the United States. The base salary for Contact Center Traffic and Scheduling Analyst in companies like GOLDFIELD CORP range from $41,668 to $54,396 with the average base salary of $47,770. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $42,915 to $58,050 with the average total cash compensation of $49,709.
Job Openings for GOLDFIELD CORP Contact Center Traffic and Scheduling Analyst
ABBTECH - Richmond , VA
... contact center staff, through partnering with Human Capital * Develop work schedules and assign ... including analyzing direct reports' quality performance and trending call types, and providing ...
ZipRecruiter - 14 days ago
ABBTECH Professional Resources - Richmond , VA
... contact center staff, through partnering with Human Capital Develop work schedules and assign ... including analyzing direct reports' quality performance and trending call types, and providing ...
Monster - 13 days ago
Getmethegig - Reston , VA
... contact center planning, • forecasting and scheduling to meet business outcomes; analyze real time and historical data to provide recommendations for productivity improvements; • create trend ...
Lensa - 1 day ago
McLean Intelligent Workforce - Fredericksburg , VA
... scheduling, performance measurement, and risk management. Job Description: * Provides expert ... Interacts closely with VA program office and VA Strategic Acquisition Center personnel for ...
ZipRecruiter - 4 days ago
Incumbent serves as primary manager for the technical control center: 1. Drafts and sends all ... Schedules meetings Required qualifications to be successful in this role: High School diploma ...
CGI - 2 days ago
Enterprise Integration - Reston , VA
The candidate will help to establish the newly formed intelligence center, to include leveraging ... traffic on company network and infrastructure. · Perform in-depth analysis of anomalies in support ...
ZipRecruiter - 27 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst