GREATER NEVADA CREDIT UNION Digital Solutions Coordinator Salary in the United States

Greater Nevada Credit Union is looking for a Digital Solutions Coordinator with a passion for Helping More People Live Greater.

About The Position:

The Digital Solutions Coordinator is responsible for the organization and delivery of member facing digital solutions relative to member experience including account on-line opening, ATM/ITM (live teller) performance and availability, mobile and online account access, PAT phone activated teller, remote deposit capture, and future product/service offerings. Oversight also includes reporting, trend and profitability analysis, participation in technology enhancement efforts including research of vendors/services and demos of products, and collaboration with internal and external business partners. Monitor and reply to the various channels of member feedback related to all digital solutions. Partner with various departments within the organization to answer questions about digital solutions services and products. This position will also support Digital Solution projects.

Who we're looking for:

Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 85,000 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team members—the C.A.R.E. Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits – We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
• Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here's how we expect each team member to demonstrate they care:

• Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things.
• Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

• Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater."
• Develop and maintain accurate and timely reporting on all digital channels to include availability, usage, trends and opportunities for increased utilization and enhanced member experience.
• Make recommendations based on identified trends.
• Maintain oversight and administration of designated digital channels to include user access, parameter changes, and workflow adjustments.
• Involvement in implementation of projects including tracking and participating in testing.
• Responsible for preparation, dissemination and analysis of digital solutions data to management and senior leadership.

Location

• 
  Located in an idyllic small community in beautiful Nevada

Eagle Station
451 Eagle Station Lane
Carson City, Nevada 89701

Compensation

• $48,000.00- $67,000.00 per year
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

Skills

• 
  Ability to analyze digital trends, make recommendations, and act as a subject matter expert for staff questions
• Experience with responding to various channels of feedback
• Experience in implementation of projects including tracking and participating in testing
• Ability to stay on top of trends and research vendors to make recommendations of possible new solutions
• Strong problem solving skills and out-of-the-box thinking
• Strong in Microsoft Excel

Competencies

• Action oriented
• Collaborates
• Cultivates innovation
• Persuades
• Plans and aligns

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, mouse, multiple monitors, telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may be occasionally required to lift and/or move up to 20 pounds.

Our Commitment to Diversity, Inclusion, Equality and Opportunity

At Greater Nevada, we believe that diversity makes us greater. When our team reflects the communities we serve, we can truly fulfil on our promise of Helping More People Live Greater.

Greater Nevada is an equal opportunity employer. Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.