GREEN DOT CORP Customer Service Escalation Specialist Salary in the United States

How much does an Customer Service Escalation Specialist make at companies like GREEN DOT CORP in the United States? The average salary for Customer Service Escalation Specialist at companies like GREEN DOT CORP in the United States is $59,700 as of February 26, 2024, but the range typically falls between $52,700 and $68,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does an Customer Service Escalation Specialist do at companies like GREEN DOT CORP?

The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

See user submitted job responsibilities for Customer Service Escalation Specialist.

Check out Customer Service Escalation Specialist jobs in Ashburn, Virginia

Customer Service Specialist

County of Amelia - Amelia Court House, VA

$52,700 Low Average $59,700 High $68,700

Understand the total compensation opportunity for Customer Service Escalation Specialist at companies like GREEN DOT CORP, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
$52,700
$68,700
$59,700

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
$54,500
$72,000
$61,900
These charts show the average base salary (core compensation), as well as the average total cash compensation for Customer Service Escalation Specialist in companies like GREEN DOT CORP in the United States. The base salary for Customer Service Escalation Specialist in companies like GREEN DOT CORP range from $52,700 to $68,700 with the average base salary of $59,700. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $54,500 to $72,000 with the average total cash compensation of $61,900.
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