How much does a User Support Help Desk Manager make at companies like HCI GROUP INC in the United States? The average salary for User Support Help Desk Manager at companies like HCI GROUP INC in the United States is $126,550 as of March 26, 2024, but the range typically falls between $111,990 and $142,640. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About HCI GROUP INC
Browse other Companies in the Insurance Industry
The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
See user submitted job responsibilities for User Support Help Desk Manager.
Critical Project Services - Akron, OH
Christian Healthcare Ministries - Barberton, OH
K2 Services - Cleveland, OH
Highlights for Children - Columbus, OH
Core compensation
Includes base and annual incentives
Similar Job Titles:
Salary.com's CompAnalyst platform offers: