HLC HOTELS Guest Service Associate / Eliza Thompson House Salary in the United States

• Healthcare • 401k • Higher Pay than Competitive Average •

Summary

Performs sales and customer service functions related to guest registration, reservations and revenue collection. Accommodates guests of the hotel/motel by performing the following duties.

Essential Duties and Responsibilities

• Courteously and enthusiastically Greets, registers, and assigns rooms to guests.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions for guests.
• Engages in conversation with guests in order to be source of local information.
• Keeps record of room availability and guest accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, and telephone to ledger.
• Responds appropriately to guest complaints. Takes actions necessary to ensure guest satisfaction.
• Responds to issues of safety and security as outlined in the HLC safety and security manual.
• Deposits guests’ valuables in hotel safe or safe deposit box. Provides security for guests by following procedures as outlined in HLC’s safety and security manual.
• Performs any additional tasks as assigned by property manager.
• Work with team members to ensure that guest expectations are met and exceeded.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination or education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of our organization.

Mathematical Skill

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

Ability to learn computer functions and operate a keyboard with sufficient skill to carry out guest registration and auditing functions.

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.