HOPE COLLEGE CIT - Software Manager: Key ERP Systems Salary in the United States

The Software Manager for Key ERP Systems is a primary resource for configuration, operation, maintenance, planning, and user support for Banner, Banner Document Management, Cashnet and DegreeWorks.  This manager will be an expert in these systems, strive to make their usability intuitive and convenient, and will support functional end-users. This manager will be part of a highly interactive IT staff where mutual assistance is a constant.  A similar environment of interaction and mutual assistance is also a major component of the college's ERP user community and the manager will be expected to be a leader and collaborator in this environment.  

While functional end-users are responsible for day-to-day operation of Key ERP systems, the Software Manager will occasionally perform operational duties to assist with training, testing, or provide short-term extra support when functional personnel bandwidth is limited. 

Responsibilities include but are not limited to:
 

• Be part of the team that defines the strategy and roadmap for use of the software in the Key ERP Portfolio (currently Banner, Banner Document Management, Cashnet and DegreeWorks). 

• Become highly proficient in the use of the Key ERP Portfolio and software related to it.

• Manage the configuration, data integrity verification, and ongoing support of software in the Key ERP Portfolio.

• Ensure integrations with other software follow the law, license agreements, industry standards/policies, campus policies, and best practices.

• Ensure user accounts are maintained according to FERPA and other laws, license agreements, industry standards/policies, campus policies, and best practices.

• Maintain an understanding of the contract terms and other licensing requirements associated with the Key ERP Portfolio.

• Determine and/or develop end-user data processing/reporting requirements and perform tasks to achieve desired outcomes.

• Support end-users.  Write local documentation as needed. Provide high-level training as needed.

• Ensure the User Interface and User Experience is of high quality and intuitive.

• Work with appropriate college staff  to ensure the Key ERP Portfolio adheres to the college's brand and accessibility guidelines.

• Work with a larger team to plan enhancements, upgrades, and maintenance of software in the Key ERP Portfolio.

• Evaluate similar products or enhancements related to the Key ERP Portfolio from time to time to ensure continuing relevance and value.

• Attend training and conferences as needed.

• Be capable of effectively delegating projects and tasks to other team members to achieve results from the responsibilities listed above. 

• Other duties as assigned by management.

 

• A bachelor's degree in a related area.
• 2-5 years experience with ERP systems, ideally in higher education.

• Ability to thrive in a highly collaborative team environment, with willingness to take initiative.

• Ability to think critically, creatively and analytically.

• Excellent organizational skills and written and oral communication skills.

• Ability to maintain confidentiality.

• Ability to set priorities and exercise good independent judgment.

• Ability to maintain multiple ongoing tasks on a tight deadline, and to maintain collegiality and productivity under pressure.

• Enthusiastic support of the mission of Hope College.

As part of the online application, candidates will upload a cover letter and resume.  In addition, please enter the contact information for three references on the application (including current email addresses). Those references will be contacted by Human Resources upon application to submit a reference form.Hope College is a four-year liberal arts college where academic excellence and vibrant Christian faith join together in a supportive and welcoming community. Hope offers an academically rigorous, co-educational and residential education to 3,150 undergraduate students from 37 states and more than 36 countries. Affiliated with the Reformed Church in America since its founding in 1866, Hope College is known for its invitational ecumenical Christian atmosphere, friendly campus community, and well-balanced academic and co-curricular offerings. Hope's beautiful campus is located just steps from award-winning downtown Holland, Michigan, and fewer than seven miles from Lake Michigan.
 
At Hope College, accomplished faculty and staff mentor students to recognize the interconnectedness of the world and cultivate the skills, perspectives and habits that help them flourish inside and outside the classroom. Recognized as a national leader in undergraduate research and scholarship, Hope provides exceptional professional preparation and life-changing educational experiences that equip students for success after graduation. The college has consistently ranked among the nation's top liberal arts colleges and is featured in the book Colleges That Change Lives.
 
Hope College is financially sound, with more than 50 consecutive years of balanced budgets, an endowment of approximately $230 million and no deferred maintenance, and over $140 million invested in the construction of new facilities during the past 12 years. Since 2015, the college has completed three new buildings -- Kruizenga Art Museum (2015), the Jack H. Miller Center for Musical Arts (2015) and the Jim and Martie Bultman Student Center (2017). The next facility to be built will be a new home for the college's Campus Ministries programs, which is slated for completion in fall 2019.
 
In 2015, Hope College launched its 10-year strategic plan, Hope for the World: 2025, which consists of six goals, focused on: academics; Christian formation; global engagement; community; reputation and influence; and value. Developed by the campus community, the strategic plan supports the college's mission, "to educate students for lives of leadership and service in a global society through academic and co-curricular programs of recognized excellence in the liberal arts and in the context of the historic Christian faith."
 
Hope College is a community that aspires to be faithful, welcoming and transformational. Accordingly, the college is committed to being a place where all experience a sense of belonging. Students of all faiths -- and no faith -- are welcome at Hope, as are students of all racial and ethnic backgrounds. In 2018-19, 18 percent of the student body identified as a race other than Caucasian. On Hope's campus, there is broad understanding that, in order to best prepare students for lives of leadership and service in a global society, the college must have diversity among its faculty and staff. Twenty-four percent of Hope's tenure-track faculty are from underrepresented groups, coming from both the U.S. and abroad.
 
ABOUT HOLLAND

Holland, Michigan is located in the heart of West Michigan, on the shores of Lake Michigan and Lake Macatawa. The city is known for being a friendly college town, a beautiful vacation destination, and annual host of both the Tulip Time Festival and Tulipanes Festival. With a city population of 33,000, Holland resides within the greater Holland-Zeeland area populated by 100,000 -- 30 minutes from Grand Rapids, 2.5 hours from Ann Arbor and Chicago and 3 hours from Detroit. Holland features a picturesque downtown just steps from the Hope College campus -- home to restaurants, cafés, shops and a popular farmer's market -- as well as miles of sandy beaches, nationally ranked school districts and charming parks throughout the surrounding area. In recent years, Holland has earned recognition for being one of the "Best Beach Towns to Live In" (WalletHub, 2018), "Prettiest Towns" (Architectural Digest, 2018) and "Best Cities for Global Trade" (Global Trade Magazine, 2017) as well as the #1 "Best Small City to Start a Business" (WalletHub 2018). The City of Holland has also earned several top honors for the "America in Bloom" competition, including awards for "Environmental Efforts" and "Coolest Downtown." The Holland area is strengthened by its diversity, with people of color comprising 33% of the city's population. The Latino community is particularly vibrant, accounting for 24% of Holland residents. For more about neighborhoods, recreation, businesses and life in Holland, visit the city's "Live in Holland Michigan" website.

Hope College seeks to be a community that affirms the dignity of all persons as bearers of God's image. It is Hope College policy not to discriminate on the basis of age, color, disability, family status, genetic information, height, national origin, pregnancy, race, religion, sex, or weight, except in the event of a bona fide occupational qualification. Hope College is an equal opportunity employer.