HOTEL SPERO Assistant Front Office Manager Salary in the United States

Description

ABOUT US

We believe our guests shouldn’t be the only ones wanting to keep on coming back – our team members should also! Everyone should leave work feeling great about their day, that’s why we hire exceptional individuals who not only provide extraordinary experiences for our guests, but also curate a fun work environment. We support the idea of being an inclusive team, this means every unique team member is an essential part of the hotel’s success— we’re in this together.

WHAT YOU'LL DO: The Assistant Front Office Manager has the responsibility to direct the workforce and accountable for overall management to include disciplinary action and coaching of the Front Office.

IN THIS ROLE YOU WILL

• Oversee the front office staff to ensure optimal guest experience and smooth front office operation
• Serve as Relief Night Auditor when needed
• Provide quality guest service as it pertains to checking in/out of hotel guests
• Strong command of managing several tasks with speed and accuracy
• Answers telephones, takes hotel reservations when no reservation agents are absent, and provides services in a gracious and professional manner

Qualifications

ABOUT YOU

• Must have schedule flexibility for various shifts weekdays, weekends, nights, holidays, and overnights
• Ability to lift up to 50lbs plus stand, walk and move around during entire 8 hour shift
• Must be computer efficient, and computer literate to operate basic windows PC programs and operate online database which hosts Hotel's property management system (PMS). Basic cashier skills to receive credit card and cash payments from guests required as well.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
• Previous hotel experience in a guest service management role

BONUS POINTS

• Previous Opera Property Management System experience 

WHY JOIN US

Working is hard; let’s make it worth it! In addition to a competitive benefits package (80%-100% health care coverage, dental, vision, chiropractic, 401k plan with employer matching, and paid time off) for eligible team members, we also celebrate YOU! Join the Hotel Spero family - we are a determined fun team with a can-do attitude.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.