IN-SHAPE HEALTH CLUBS Assistant General Manager - Brentwood Salary in the United States

Description

JOB SUMMARY:

The Assistant General Manager is primarily responsible for running the club during times when the General Manager is not on duty/shift. They possess the skill to lead, support, and achieve results through a team of Fitness Advisors. The AGM is to promote the In-Shape brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member. They assist members in achieving their health and fitness goals making every member’s day better. The AGM ensures that In-Shape provides an environment that is clean, safe, and enjoyable for members and employees. He/she contributes to the success and profitability of the club through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.

DUTIES & RESPONSIBILITIES:

Drive Business Results:

• Achieve daily, weekly, and monthly lead conversion rates and new member retention goals for their club through enthusiastic outreach and development of strong team sales and customer service skills.
• Manages retail inventory to attain goals and profitability. Teaches suggestive selling techniques and monitor sales achievements. Ensures inventory records are maintained and shortages properly recorded. Works closely with the Corporate Retail Coordinator on meeting inventory standards.
• Partners with GM/ AM to support membership sales growth. Helps drive sales, especially during weekends. Holds Sales Huddles and ensures that the Fitness Advisors are adequately set up for success. Assists with sales production as needed. Works with Welcome Team staff to ensure they are capable of selling memberships, per company policy.
• Works closely with the GM/ AM to manage club financial performance. Follow proper procedures for recording and reporting sales, labor and expenses. Reviews the P&L and MMR with the GM/ AM monthly. Helps identify positive trends and areas of opportunity. Works with the GM/ AM on action plans for improvement.
• Works with GM/ AM to execute the Membership Cancellation Save protocol – the ‘how to’ of ‘saving’ a membership.

Deliver the Member Experience:

• Assists in running a club that delivers on a Welcoming, Engaging, Intuitive, and Motivating Experience.
• Maintains a safe, clean, well maintained club.
• Proactively interacts with members to gather feedback and ensure club team is delivering on our member experience.
• Works alongside Club Technician & Club Custodial Team to complete tasks thru leading be example to improve our member experience.
• Sets the example for how team members “make every member’s day better.”

Operational Excellence:

• Works with Team Lead/s and GM on Human Resources and Payroll related requirements for all paperwork for new hires, payroll, time off requests, audits of employee time records, terminations, and all other employee matters in a timely manner.
• Manages supplies inventory to ensure the Club maintains proper stock levels. Orders supplies for front desk, towels, janitorial, pool/spa, POS, equipment parts, office. Maintains expense control of supplies. Manages all Purchase Orders.
• Follows up on employee or member injury/accident incidents by investigating incident, completing forms and documenting information, follow-up on safety area, and reporting all facts to Risk Management and Area/ Regional Management.
• Participates in “Team Clean” process to pick up a variety of items from various sections of the club (weights, towels, trash, etc).
• In conjunction with the GM or AM, manages Club Safety Program for employees and members using the Club Safety Program Checklist. Participates or conducts monthly safety audit.
• Conducts daily walk-thrus (minimum or 2 per day) of entire club facility to identify service and maintenance needs. Uses checklists to ensure all areas meet company standards. Ensures the club is clean, safe, and well-maintained.
• Inspects equipment daily for preventative maintenance or repairs. Prepares equipment repair list and follows up to ensure repairs are completed. Makes sure the Equipment Maintenance Log is completed daily.
• Reviews Audits and identifies areas of opportunity. Reviews results with team and coaches employees to continuously improve.
• Manages proper procedures for member services and amenities, including: Tanning Waivers and member renewals.
• Ensures all Company policies and procedures are followed. Effectively trains, communicates, and reinforces policies and procedures to employees.

Leadership and Development of Operations Team:

• Trains staff on operational functions of the Club for Welcome Desk (including complete knowledge of operating POS check-in computer system), Housekeeping, Membership, and Kids Zone.
• Understands the complete operation of all departments and is able to assist or give direction when necessary and in the absence of the GM or AM.
• Provides leadership and direction to club staff including Welcome Desk, Housekeeping, Membership, and Kids Zone teams.
• Assists in recruiting, selecting, training, and evaluating the staff for Front Desk, Housekeeping, Membership, and Kids Zone. At the direction of the GM or AM, assists with the hiring and training of other departments. Ensures all employees complete required training in the prescribed time frames and follows up to ensure training is properly recorded in the training database.
• Accurately and effectively trains and manages their Fitness Adviser team thru mastery of the In-Shape sales system (Sales Force), reports, and processes to prospect, enroll, quantify and retain new members.
• Provides coaching or corrective action as needed to ensure performance expectations are met and members properly serviced. Prepares documentation to support corrective action. Develops coaching skills of team leaders.
• Provides leadership and direction to club staff including Welcome Desk, Housekeeping, Membership, and Kids Zone teams.
• Actively participates in the Performance Review Process for direct reports.

Modeling the In-Shape Behaviors:

• Personally leads that way and models the Behaviors with their clubs.
• Ensures that their club team members are modeling the Behaviors with our valued members.
• Reviews club Social Media results to identify opportunities for improvement or where to praise for delivering on-target results.

DUTIES AND RESPONSIBILITIES:

• Availability to work weekends and holidays
• Ability to work flexible weekly schedule; must be able to work weekends
• Good driving record, ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required
• Serves as an ambassador for his/her area and helps communicate feedback from the field to Management and Support Center
• Understands the members in their clubs, identifies their needs, and works with Support Center team to ensure we are on target with initiatives that impact them

Requirements

REQUIREMENTS AND QUALIFICATIONS:

• High School Diploma or GED required
• College degree in business, retail or hospitality desired
• 1-2 years management experience highly desired
• Strong service orientation and desire to deliver an outstanding member experience
• Computer literate – proficient at MS Excel, MS Outlook and MS Word
• Clear and effective written and verbal communication skills
• Outstanding organization and strong time management skills
• Work quality must be highly accurate, timely, and in accordance with company policy and procedures
• Excellent task completion and follow-through skills
• Must demonstrate professionalism, cooperation and ability to work well with all parties
• Maintaining focus in a sometimes hectic and evolving environment
• Desired knowledge, experience, and understanding of Fitness including; equipment, personal training, and group fitness
• CPR/AED certification required first 30 days of hire
• High regard and propensity for safety

KEY BENEFITS AT IN-SHAPE

• Free health club membership
• Casual work environment
• Discount on personal training
• Discount on all retail items

WORK ENVIRONMENT/PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to walk and stand up to 8 hours/day; sitting is seldom to occasional. Employees may be exposed to cleaning chemicals or airborne particles. Employees are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The employee may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.