INGEVITY CORP Global Account Representative Salary in the United States

Job Family Group:

Overview

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results. 

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things. 
 

We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

How you will impact Ingevity:

• Ensure timely and accurate communication with customers including answering customer inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions.
• Receive complaints from customers and/or sales; enters the complaint into the system; receives approval of complaint findings from customer.
• Serve as the central liaison for a region of the world.
• Understand Supply Chain and Commercial objectives; develop individual work objectives to align with business objectives
• Dedicated to meeting the expectations and requirements of internal and external customers
• Act in accordance with ISO documented procedures 
• Order management from order entry to delivery at destination
• Coordinate of order requirements with operations, sales and corporate personnel
• Evaluate current methods of shipment, investigation of alternatives and optimization of logistics and cost control
• Must have strong verbal and written communication skills
• Must be well organized and possess the ability to perform in a multitasking, fast pace environment
• Manage relationships with internal /external freight providers 
• Assist with A/R collections efforts
• Contribute to achieving Supply Chain goals related to Inventory Control, Accounts Receivable and On-time delivery requirements
• Maintain Customer Master Data in SAP R/3
• Knowledge of export/import documentation in compliance with IMDG, Responsible Care, EAR and US CBP regulations is a plus 
• Participate in all internal and external audits pertaining to ISO requirements, SOX, C-TPAT Validation, etc.

What you need to succeed:

• BS/BA Degree or equivalent experience
• 3 to 5 years of Customer Service experience in manufacturing/industrial or fast-paced environment
• Familiarity with standard concepts, practices, and procedures with respect to excellent customer service, customer order entry, or Import/Export activity preferred.
• Proficiency in all Microsoft applications
• Ability to multitask, think analytically, successfully manage change and communicate effectively
• Act as an agent for change and continuous improvement.
• Ability to support after hours customer issue resolution.
• Works well under pressure – possesses the ability to handle multiple tasks with a sense of urgency.
• Foreign language skills are a plus
• This position is not eligible for employment visa sponsorship.  The successful candidate must not now, or in the future, require sponsorship to work in the US.

Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.