INTELLITEACH Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO Salary in the United States

How much does a Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO make at companies like INTELLITEACH in the United States? The average salary for Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO at companies like INTELLITEACH in the United States is $91,121 as of February 26, 2024, but the range typically falls between $80,102 and $102,141. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO do at companies like INTELLITEACH?

Job Details

Level:    Entry
Job Location:    Missouri - St. Louis, MO
Position Type:    Full Time
Education Level:    High School
Salary Range:    Undisclosed
Travel Percentage:    None
Job Shift:    Any
Job Category:    Information Technology

Job Description

Intelliteach, a growing and entrepreneurial company, is looking for a Bilingual Help Desk Support Analyst (English/ Spanish).  A successful candidate will share our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.  

 

Essential duties and responsibilities include, but are not limited to:

  • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;
  • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines);
  • Escalate unresolved issues to Team Leads.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Must be fluent (speaking and writing) in English and Spanish.

 

**As a 24/7 operation we are looking for candidates with flexibility in their schedule.

 

Intelliteach is an Equal Opportunity Employer dedicated to workforce diversity.


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$80,102 Low Average $91,121 High $102,141

Understand the total compensation opportunity for Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO at companies like INTELLITEACH, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$80,102
$102,141
$91,121
The chart shows total cash compensation for the INTELLITEACH Bilingual Service Desk Support Analyst (English/ Spanish)_St. Louis, MO in the United States, which includes base, and annual incentives can vary anywhere from $80,102 to $102,141 with an average total cash compensation of $91,121. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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