How much does a Manager, Client Success make at companies like INVESTMENT METRICS in the United States? The average salary for Manager, Client Success at companies like INVESTMENT METRICS in the United States is $90,296 as of February 26, 2024, but the range typically falls between $73,752 and $106,840. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
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Investment Metrics, the leading provider of investment performance analytics and reporting solutions for the institutional investment community, is looking for a Manager, Client Success, to join their expanding Client Success team.
In this role, you will manage the Client Success team located in Norwalk, CT, Conshohocken, PA and Chicago, IL with a focus on customer satisfaction from initial onboarding to renewal and upsell.
In addition to leading the Client Success Team, we expect you will be able to build and maintain excellent relationships with C-level and senior managers from our key customers, understanding their priorities and desired business outcomes. Ensuring our customers have the very best Investment Metrics experience includes issue resolution management, governing QBRs and cross-selling/up-selling relevant products and services.
We have some big aspirations so we expect a focus on customer retention, revenue growth and on transitioning our customers to a new technology platform.
Be responsible for delivering revenue and customer retention targets for your team’s portfolio. You will be expected to build and maintain core relationships with key Investment Metrics customer stakeholders, ensuring internal and customer outcomes are reached. You will work side-by-side with our CSMs, Product Management and Development teams to retain a strong service offering and deliver the best Investment Metrics experience possible.
Core responsibilities will include:
We are the leading provider of investment performance analytics and reporting solutions for institutional investors, investment consultants, asset managers, and private wealth advisors. We help our global clients analyze, measure and report on over $10 trillion assets under advisement in a highly insightful, accurate and efficient manner.
Our global database of traditional and alternative strategies is heavily relied upon by the leading investment consultants and asset owners for manager vetting and screening. It provides asset managers the exposure they deserve while allowing them to tell their best story to attract new asset allocations.
Our global clients include Aon Hewitt, JP Morgan, Mercer, Pension Consulting Alliance, RVK, Segal Marco Advisors, Wells Fargo to name a few.
Visit our website for more information www.invmetrics.com.
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Includes base and annual incentives
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