KEYSTONE COLLECTIONS GROUP Customer Service Representative / Tax Data Specialist Salary in the United States

How much does an Customer Service Representative / Tax Data Specialist make at companies like KEYSTONE COLLECTIONS GROUP in the United States? The average salary for Customer Service Representative / Tax Data Specialist at companies like KEYSTONE COLLECTIONS GROUP in the United States is $41,903 as of November 29, 2021, but the range typically falls between $35,700 and $48,106. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About KEYSTONE COLLECTIONS GROUP

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What does an Customer Service Representative / Tax Data Specialist do at companies like KEYSTONE COLLECTIONS GROUP?

Job Summary:  The Customer Service  Representative /Tax Data Specialist will  process incoming and outgoing calls from employers about their accounts and files to pay their local Earned Income Tax and Local Service Tax withholdings for their employees. This position resides in our Business Portal team.  Assist with other tasks to continue training and development as required.

Primary Responsibilities:

  •   Ability to utilize internal software application to open taxpayer accounts
  • Handle incoming calls from employers
  • Make outgoing call to employers
  • Intermediate research
  • Assist employers with the Business Portal system
  • Make minor decisions based on accepted Keystone policies, practices, and procedures

Secondary Responsibilities:

  •   Answer different types of employer inquiries received via an email system

Job Qualifications:

Education, Experience, and Certifications

  • High school graduate or have an equivalency certificate (GED)
  • Previous experience with software applications 
  • Keep up-to-date regarding changes in daily responsibilities or job processes
  • Ability to listen and retain knowledge
  • Ask questions only of Trainer or designated backup Trainer
  • Work in a steady consistent manner while limiting distractions
  • Continue to increase knowledge in all areas to attend to the needs of the department
  • Recognize and correct errors and learn from mistakes

Knowledge, Skills, and Abilities

  • Keyboarding 
  • Ability to learn and utilize software programs 
  • Strong customer service phone skills
  • Basic MS Office Suite knowledge (Outlook to retrieve emails, Word)
  • Resource web sites including but not limited to DCED, real estate web sites, and Accurint as necessary

 

$35,700 Low Average $41,903 High $48,106

Understand the total compensation opportunity for Customer Service Representative / Tax Data Specialist at companies like KEYSTONE COLLECTIONS GROUP, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$35,700
$48,106
$41,903
The chart shows total cash compensation for the KEYSTONE COLLECTIONS GROUP Customer Service Representative / Tax Data Specialist in the United States, which includes base, and annual incentives can vary anywhere from $35,700 to $48,106 with an average total cash compensation of $41,903. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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