LIONS CLUBS INTERNATIONAL Member Support Representative Salary in the United States

How much does an Member Support Representative make at companies like LIONS CLUBS INTERNATIONAL in the United States? The average salary for Member Support Representative at companies like LIONS CLUBS INTERNATIONAL in the United States is $53,226 as of February 26, 2024, but the range typically falls between $47,371 and $59,081. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About LIONS CLUBS INTERNATIONAL

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What does an Member Support Representative do at companies like LIONS CLUBS INTERNATIONAL?

We’re in the business of Good

Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club is supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved. 

Here's how you can help. We are currently looking for a Member Support Representative to join our team and rise to the challenge of empowering service.

Position Highlights:

The Member Support Representative researches and responds to our member's questions, complaints, concerns, and issues via chat, e-mail, telephone, and web tickets relating to using and/or gaining access to the association’s Lions-facing websites. The Member Support Representative also responds to questions or issues related to the programs administered by the Member Service Center.

What You’ll Do:

  • Provide excellent customer service while helping Lion users via phone calls, chat, and ticketing software to use our proprietary software.
  • Respond to member issues pertaining to Lions-facing websites including MyLion mobile, MyLion for web, real-time reports, MyLCI, Find a Club, the directory, e-clubhouse, Lionsclubs.org or e-Store. 
  • Troubleshoot, research, and make recommendations regarding the appropriate course of action as it pertains to using the software, administering a club or district, or placing an order for club supplies.
  • For users of the e-Store be knowledgeable about the procedures for ordering or returning merchandise.
  • Explain step-by-step technical troubleshooting solutions related to our software.
  • Provide resources and information to Lions members in the field.
  • Effectively communicate with users while documenting conversations, exchanges, or sessions into Zendesk ticketing software.
  • Draft and/or produce association manuals, user guides, FAQ sheets, and standard template responses to common e-mail or written correspondence from Lions members.
  • Respond to member issues or questions pertaining to programs administered by the Member Service Center
  • Demonstrate conflict resolution, negotiation, and de-escalation skills.

We’re Looking for Someone With:

  • High School diploma or equivalent.
  • A minimum of one year in a customer service role
  • One to two years of technical customer service preferred
  • Experience with a high volume of work and the ability to meet deadlines.
  • Demonstrated aptitude for troubleshooting browser, Android, or mobile software issues

Why You’ll Love Working Here:

Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

  • Three weeks paid time off plus time off for volunteering
  • Flexible and hybrid work schedules
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 401K with employer match
  • Reimbursable training
  • Casual dress

Diversity, equity, and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world. 

Lions Clubs International Is an Equal Opportunity Employer

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$47,371 Low Average $53,226 High $59,081

Understand the total compensation opportunity for Member Support Representative at companies like LIONS CLUBS INTERNATIONAL, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$47,371
$59,081
$53,226
The chart shows total cash compensation for the LIONS CLUBS INTERNATIONAL Member Support Representative in the United States, which includes base, and annual incentives can vary anywhere from $47,371 to $59,081 with an average total cash compensation of $53,226. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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