LOTAME Technical Services Specialist, Customer Operations Salary in the United States

Lotame Solutions, Inc. is a marketing technology company powered by the superior segmentation of audience data.  We are looking for a Technical Services Specialist on our Customer Operations team.  This role will work alongside our Net Ops, Engineering, Client Success, Data and Sales teams in the US and will support stakeholders in our international offices.  This is a full-time position located in our Columbia, MD office, integral to the smooth operation and growth of the Lotame business. 

The position supports our global footprint during standard business hours.  Ideal candidates are technically savvy, self- starters, interested in pursuing a technology career through a dynamic and close-knit community of hard-working yet fun-loving “ninjas”, dedicated to driving Lotame’s success; If you are excited to learn and support a system on the cutting edge of Digital Media and Marketing Technology, interested in taking on new concepts and enjoy tackling fresh challenges, we want you to work for us!

Responsibilities: 

• Monitor, identify, troubleshoot and document inbound service requests or issues affecting the Lotame Data Management Platform (DMP), Lotame employees and clients.

• Use the Platform to troubleshoot bugs, document and escalate client requests and other tasks as needed

• Liaison between Technology and the Business Teams to document feature requests and handle escalations to the engineers or other Service agents

• Use SQL / MySQL to analyze data within the platform database for reporting, testing and troubleshooting.

• Use SSH, Bash and command-line UNIX to review server logs for troubleshooting

• Enter, track and report on service tickets using SalesForce Cases and Atlassian JIRA

• Other duties, as assigned

Requirements: 

• 1+ years professional experience supporting web-based applications within both Microsoft and Unix environments OR educational equivalent

• Bachelors’ Degree preferred (Business, Economics, Computer Science, Information Systems or related concentrations)

• Intermediate proficiency with HTML, PHP, Javascript, MySQL/SQL, UNIX/Linux command line, Apache server or LAMP/WAMP implementations

• Proven ability to think analytically and methodically with high attention to detail

• Excellent oral and written communication skills

• Ability to multitask, handle stressful situations and an expressed desire and drive to advance personally and professionally 

Extra Credit: 

• Previous web development experience or professional certifications in a related field (Net+, MCSA/DST/TA etc.)

• Experience using Putty, OpenVPN, Pentaho Reporting, SalesForce or Atlassian products

• MAC OS experience and general familiarity with MAC systems

• Familiarity troubleshooting web-based applications using Firebug and Chrome Developer tools