MANHATTAN BRIDGE CAPITAL INC Contact Center Quality Manager Salary in the United States

How much does a Contact Center Quality Manager make at companies like MANHATTAN BRIDGE CAPITAL INC in the United States? The average salary for Contact Center Quality Manager at companies like MANHATTAN BRIDGE CAPITAL INC in the United States is $75,744 as of April 27, 2020, but the range typically falls between $62,030 and $90,787. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Contact Center Quality Manager do at companies like MANHATTAN BRIDGE CAPITAL INC?

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Quality Manager.

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$62,030 Low Average $75,744 High $90,787

Understand the total compensation opportunity for Contact Center Quality Manager at companies like MANHATTAN BRIDGE CAPITAL INC, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
$62,030
$90,787
$75,744

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
$66,823
$100,718
$83,095
These charts show the average base salary (core compensation), as well as the average total cash compensation for Contact Center Quality Manager in companies like MANHATTAN BRIDGE CAPITAL INC in the United States. The base salary for Contact Center Quality Manager in companies like MANHATTAN BRIDGE CAPITAL INC range from $62,030 to $90,787 with the average base salary of $75,744. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $66,823 to $100,718 with the average total cash compensation of $83,095.
Job Openings for MANHATTAN BRIDGE CAPITAL INC Contact Center Quality Manager
ABBTECH Professional Resources - Richmond , VA
Oversee the daily operations of a contact center team to ensure performance metrics are met. If ... quality issues with the supervisory team in relation to reviews and corrections of calls monitored ...
Monster - 6 days ago
Riverside Health System - Newport News , VA
... continuous quality care for patients without physical contact, help our Riverside customers ... and Management. Provide Symptom based triage, RHS Physician and Service referrals, Health ...
Riverside Health System - 4 days ago
ABBTECH Professional Resources - Richmond , VA
Supervise the work of customer service representatives to ensure adherence to quality standards ... contact center staff, through partnering with Human Capital Develop work schedules and assign ...
Monster - 6 days ago
Service Tire Truck Center Inc - Winchester , VA
Ensure that Outside Service calls are completed within 2 hours of customer contact. Mechanical and ... Quality Quantity Adaptability Attendance / Punctuality Dependability Initiative NOTE: This job ...
JobTarget - 80 days ago
Fairfax Rehabilitation and Nursing Center - Fairfax , VA
Fairfax Rehabilitation and Nursing Center is family owned and operated. The Bainum family has ... Our CNAs must be comfortable with direct patient contact and must be flexible and willing to ...
ZipRecruiter - 28 days ago
Birmingham Green Health Center for Comm Cnts - Manassas , VA
With a Five-Star Quality Rating (from Centers for Medicare and Medicaid Services (CMS), we have ... Maintains contact with and coordinates care with patients who return to hospital from facility to ...
Monster - 4 days ago

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