MATRIX SERVICE CO Technical Customer Support Specialist II Salary in the United States
How much does a Technical Customer Support Specialist II make at companies like MATRIX SERVICE CO in the United States? The average salary for Technical Customer Support Specialist II at companies like MATRIX SERVICE CO in the United States is $74,462 as of March 26, 2024, but the range typically falls between $63,133 and $86,127. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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What does a Technical Customer Support Specialist II do at companies like MATRIX SERVICE CO?
Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Level of Education
- Technical Customer Support Specialist II Salaries with No Diploma
- Technical Customer Support Specialist II Salaries with a High School Diploma or Technical Certificate
- Technical Customer Support Specialist II Salaries with an Associate's Degree
- Technical Customer Support Specialist II Salaries with a Bachelor's Degree
- Technical Customer Support Specialist II Salaries with a Master's Degree or MBA
- Technical Customer Support Specialist II Salaries with a JD, MD, PhD or Equivalent