MCKINNEY Account Supervisor Salary in the United States

Purpose

To lead the development of holistic advertising and marketing experiences from conception to completion owning and fostering day-to-day client relationships, and to play a key role in developing the next generation of account management talent at the agency. 

Responsibilities

Management of the Fundamentals

• Become and remain knowledgeable about assigned clients’ business including marketing/communication objectives, KPIs, category, competition, etc.
• Supervise and lead account manager(s) in the execution of their responsibilities, including:

• Meeting management
• Presentation materials development
• Job/Budget tracking and management
• Competitive tracking
• Status reports 

• Be knowledgeable and manage the details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects.

 The Business of the Business

• Anticipate potential changes and obstacles with the client’s business and/or our relationship and involve the appropriate agency resources to bring to a resolution.
• Stay alert and share growth opportunities with Account lead to increase client activity and billing, as well as obtain new business from existing clients.
• Work closely with Account Director to understand our clients’ business (marketing/communication objectives, KPIs, category, competition, etc.) and show increasing abilities to have a grasp of the issues and opportunities our clients face. 
• Demonstrate the ability to anticipate needs and solve problems independently.
• Partner with strategists to analyze all competitive advertising activity and lead the preparation of competitive reviews and updates.
• Ensure that  project manager, creative, strategy, digital and media groups are informed of any changes in client and/or competitive climate.
• Support senior account management staff in preparation of client plans and recommendations. Participate as required with new business.
• Build strong, trusting client relationships that goes beyond social and builds hunger for bold, untested ideas.

Proactive Team and Client Leader

• Supervise the planning and execution of advertising campaigns in accordance with client’s objectives and budget limitations. Responsible for delivering work on time and on budget. 
• Work with Account Leadership, Production and other department heads to define project scope, staffing and time allocation for project.
• Provide oversight to Account Manager in day to day client and internal activities, helping to set path forward and identify potential dependencies/barriers. 
• Guides, advises, assists, and stimulates all team members with the explicit goal of developing the agency’s account management talent. Takes action on underperforming individuals in a proactive respectful manner.
• Set accurate expectations with client, internal teams and partner agencies on project schedule communicating any shifts along the way.
• Collaborate with strategy, media and creative teams in the development of the agency’s recommendation for the advertising mix to be used and the creative approach to be taken.
• Manage client questions as it relates to production timing, estimates and workflow. 
• Presents information and recommendations with confidence, instilling trust. 
• Develop strong working relationships with partner agencies ensuring two-way knowledge sharing.
• Makes recommendations on salary, promotions and account rotations to the AD/GAD. Consults with HR as appropriate.

Competencies

• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Developing Direct Reports: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything
• Organizing: Can marshal resources (people, funding, material, support) to get things
• done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
• Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Professional Skills & Knowledge

• Individual should have advanced knowledge of MS Office Suite products and Outlook.
• Ability to apply critical thinking skills and problem-solving abilities.
• Proven expertise in grooming and developing junior account management talent.
• Strong verbal and written communication skills.

• Ability to effectively write reports, business correspondence, and construct presentations materials.
• Experienced presenter: presents agency POV and materials with confidence in person and on the phone.

• Individual should have an interest in reading, analyzing and interpreting general business periodicals and professional journals.
• Must have a background in and/or passion for digital technology, media and experiences.

Experience

Experienced in leading full scale traditional and/or non-traditional marketing programs from idea conception through wrap-up.

Education & Training

Bachelor’s degree is required with preference in advertising, marketing, business or management; MBA is a potential plus.