MERCEDES-BENZ OF OWINGS MILLS Product Specialist - Mercedes-Benz of Owings Mills Salary in the United States

Job Description

Mercedes-Benz of Owings Mills is part of the fast growing MileOne Autogroup, a leader in automotive retail, and we are looking to add a Product Specialist to our team. MileOne Autogroup is a company that offers a team environment, great benefits and ongoing training and support for its employees. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!

SUMMARY: The Product Specialist is responsible for ensuring our customers are confident in their vehicle purchase, has an exceptional customer experience, and understands the next steps in their car ownership journey. 

ESSENTIAL DUTIES:
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
- Introduces customers to service and parts personnel, indicating shop location and hours of operation
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
- Strives for high ranking on manufacturer surveys
 

QUALIFICATIONS:
- Valid Driver’s License, with less than 2 moving violations
- Must be at least 18 years old
- 2 years of Retail/Direct to consumer sales experience
- Bilingual skills is preferred
- Must be able to effectively communicate and demonstrate each feature of the vehicle
- Must be available to work nights, weekends and/or be on-call
- Ability to explain technology to individuals who may/may not be technologically inclined
- Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction

EMPLOYEE ADVANTAGE:
We believe that taking care of our employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, a MileOne Recognition program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more! 

MileOne Autogroup is also dedicated to giving back and supporting the communities around us. As a company, we have raised millions for local and national charities.