MICROF Customer Service Specialist Salary in the United States

At Microf we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go " together".

We are a diversified high growth company with a 45 million asset client base with offices located in Roswell and Albany, Georgia.

At Microf our vision is to satisfy our customers HVAC replacement needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our vendors and consumers. You also will demonstrate leadership by contributing to a company culture that supports customers in achieving their financial goals, team members develop their careers, and communities continue to thrive. As part of this team, you will play a vital role in living our commitment to the highest ethical standard and maintaining the valued trust of our customers.

PRINCIPAL ACCOUNTABILITIES

• Assigning applications from our contractors and consumers
• Managing all written communication received in our general info email folder
• Submitting applications received over the phone
• Providing excellent customer service
• Assisting with the call volume as requested
• All other duties as assigned.

QUALIFICATIONS

• High energy, coachable, and agile;
• Excellent customer service skills;
• Proven time management and organization skills;
• Excellent communication skills and a professional approach to customer service;
• Strong teamwork skills and proven ability to work as part of a team;
• Goal-oriented and self-motivated;
• Strong computer skills.

EMPLOYEE BENEFITS

Eligible for participation in the Company’s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee’s first 60 days of service.
Six (6) paid holidays per year.
Five (5) paid sick days per year and Ten (10) days paid time off annually after 90 days – prorated based on the date hired.

Eligible for participation in the company’s 401(k) plan after one year of service

Salary is hourly and equal to $32,000-40,000